I have anxiously awaited the opening of the completely remodeled Dunkin' Donuts on Central Avenue. I love Dunkin' Donuts coffee, which I typically only would get when in the East (since the previous Dunkin' at that site was a little questionable).
I have visited the coffee shop several times since its first day back right before Christmas and have had progressively worse experiences. The dounts and coffee taste fine--although the donut selection is inconsistent--but the service leaves much to be desired. I can't say it's because they don't have enough people working or that the employees are not friendly, but they are woefully incompetent. It appears to be a training issue because most of them wonder around like lost puppies. How much easier of a job can there be than filling up coffee cups and putting donuts in boxes?
From the look on the faces of the other customers who joined me in line, they won't be hurrying back. I hope the management can straighten out the problems soon.