Buckeye Express usage question

I also have the 30Mbps plan and have never received any warning of utilization. I checked the graph after seeing your post and do not see any detailed breakdown by usage category...looks to be only total usage (I've never looked before so this may be in recognition of an error with their system). For my usage from 2/7 - 2/26 I've only used 24.3 Gb. Surprisingly low as I work from home at least 5 days a week, have a work VOIP phone, 5 connected computers, 2 iPads, at least half a dozen other net connected devices, use Skype video regularly as well as Netflix.

Thanks, only 2 people in the household, yes have more than 2 computers, but only have 1 person using one device, therefore max 2 computers in use at a time. The daily breakdown graphs look like they were removed after I questioned them during a call. Use netflix, 2 computers, and skype video. Everything is secure, so am at a loss to explain this.

Welcome to why I won't do business with Buckeye. Usage caps suck.

I would go nuts with usage caps. Need a major player like Cox to buy them out and finally give the city a state of the art cable system.

I'm no great fan of Buckeye, but the speeds on offer with BEX exceed Cox in most all their markets, with equal or better caps. Same with BEX vs Comcast in most of their markets.

I too am having weirdly high usage patterns this month. I have not checked the detailed charts yet, but it looks like my household has been burning through 17-25 GBs per day the last week since getting the 75% cap warning. I'm now at 92%. Other than general web usage, nothing has been used out of the ordinary.

Friend of mine lives in Monroe, MI and pays $35/mo for Charter at 40/3 and no contract. Similar with Buckeye would be $50/mo on 12 month sale, then $90/mo afterwards ($100 if you don't have cable). They have caps but they're not enforced.

Also, I identically hit the flag button on your post instead of the quote. My bad, hopefully and admin can fix that.

Still have not gotten this resolved, have used 25 percent of my allotment of 350, since the 28th of they say. I have heard in person and by a return call this is being escalated, but nothing yet. This started on the 20th just about when they increased the internet speed. I figure what they are showing is over 3 times my historical usage and is throwing me into a pay situation last month and as you see this month.

As some of you know, I work for Buckeye CableSystem. I'm working with engineers regarding this issue which has been identified. The equipment that measures bandwidth will be corrected tomorrow morning during a maintenance. Unfortunately any historical data will still show up. However, if you get charged the $10.00 for going over, please send an email to support@bex.net (attn: Jason H.) referencing this issue and I will credit your account.

I did not know we even had a cap, when I checked we were only at 6% of useage and the wife skypes the kid a lot. My question is are you wireless and is it protected with a password?

Everything is protected, I am locked down better than FT.Knox.

Thanks for the help, but at the rate the meter shows I am using this month, I will be 50.00 over for Mar and maybe more if it keep going. I was 10.00 over for Feb. Thanks for being honest.

Got a neighbor piggy backing on your router?

See poster 4 above yours, looks like a bandwidth meter was/is incorrectly reading bandwidth. I discovered this on Feb 26, called Buckeye and also printed all the daily graphs showing internet usage. Around the 20th of February is when it started, just about when they upgraded the speed. And from that poster above, jashansen, looks like it will be corrected tomorrow, but that issue threw me over in February, because my billing cycle ended the 28th, and it will be enough to throw me over 10.00 in Mar, if it is fixed tomorrow, unless I go on vacation to warmer weather.

I have the same issue and my roommate blames me for the problem yet we have never ever gone over the bandwidth usage allotment, my internet usage has been less, yet buckeye-express says its much higher, hope this issue can be fixed soon, would like a good nights rest soon

Any chance you have a virus?

all computers are super clean, no virus, malware, root kits etc... and there is no torrant useage at all in this house

all computers are super clean, no virus, malware, root kits etc... and there is no torrant useage at all in this house

Well you seem to have a handle on it and was just a error on the part of the cable company. Not everyone has as much insight as you do and hopefully reading this here may have helped someone else with the same issue.