Toledo Talk

Major Appliance Help

Every major appliance in our home was purchased from Appliance Center over the past 15 years. Price, service and follow up were stellar at the time of purchase. Last purchase: washer and dryer approx. 2009. We are facing a complete kitchen re-do and have Appliance Ctr and Durocher's (Monroe, MI) at a price deadlock for the package (stove, fridge, dishwasher, microwave.) While it seems loyal to keep the sale in Ohio, TTers seem unhappy with the reconstituted AC. Any feedback on experience with Durocher's or additional feedback on AC? Thanks, as always, for being here... Just when I need you most :)

created by LetItBe on Sep 26, 2013 at 08:55:15 pm     Home     Comments: 58

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I found the prices at AC to be rather high. Was looking for a new freezer a few weeks ago. Ended up getting the best price at Lowes.

posted by WordsRUs on Sep 26, 2013 at 09:34:23 pm     #   2 people liked this

I found the prices at AC to be rather high. Was looking for a new freezer a few weeks ago. Ended up getting the best price at Lowes.

posted by WordsRUs on Sep 26, 2013 at 09:34:24 pm     #  

I've found AC to be very expensive and the sales staff pushy.

I got my washer and dryer cheaper at Lowe's plus with using my lowe's card had the option of 5% off or I believe 18 months SAC financing. I planned on paying my Am Ex off right away so just applied for a Lowe's card and saved another 5%.

posted by classylady on Sep 26, 2013 at 09:57:04 pm     #  

Assuming you are in Toledo(ish), I'd stick with Appliance Center. Their service is still really good. I got some furniture for one of my clients a few months ago. One of the dressers had a tiny scratch on it, one that I didn't even notice until the delivery guy pointed it out. He took care of ordering a replacement and they brought it out when it arrived.

That being said, I am not a big fan of the crappy Chinese made pressboard stuff that passes for furniture these days. It doesnt matter where you go in Toledo, it all is the same. Is the new Art Van open? How is that?

posted by Ace_Face on Sep 26, 2013 at 09:57:37 pm     #  

My experience with AC has been less than good. Delivered a grill that was paid to be assembled to my neighbor. Missing pieces and put together wrong. One piece was a major safety item. The bottom tray that holds the propane tank was on backwards, so if you put the propane tank in the holder, it was too far away from connection.
After 2 phones calls, they came, got the grill, and the next day brought another one out. No refund, no nothing.
They lost a customer.

posted by hockeyfan on Sep 26, 2013 at 11:57:35 pm     #  

AC negotiates on prices a little. Sometimes a lot. Never had a problem there. Did buy a freezer at Anderson's in Maumee. Price dropped the next week and they refunded the difference in cash. Also - there has been a 20% Anderson's coupon every other week in The Blade. You can use it on appliances.

posted by Molsonator on Sep 27, 2013 at 07:44:52 am     #  

Underwhelmed by Appliance Center, no experience with Durcocher's. In our kitchen remodel last year we went with the Anderson's based primarily on price (the stores usually outsource service these days anyway, so the only service factor that really comes into play is delivery, and often delivery is also outsourced).

Fast delivery as scheduled, price better than the other retailers, so one vote here for the Andersons.

posted by historymike on Sep 27, 2013 at 07:45:49 am     #  

Durocher's is a first class operation that has also been in business for decades. You would not be disappointed with them.

I realize it is almost verboten to speak of AC negatively in this area but I've never been impressed with them. They're like ABC Warehouse - the closer you get to the door without buying, the lower the price goes.

posted by Foodie on Sep 27, 2013 at 09:09:55 am     #  

I'm underwhelmed by AC and I'm glad he's relegated to the cat box.

Our last major purchases were a high end washer and dryer, and a moderately priced refrigerator. We shopped at Appliance Center and did some cost comparison, and ended up elsewhere. My only thought is that if you have a membership at CostCo, now would be the time to use it. If you don't, have a look around anyway and see how the dollars shake out.

posted by madjack on Sep 27, 2013 at 10:02:05 am     #  

I grew up in Monroe County, and my parents have always purchased from Durochers. They have used them over the years for a washer/dryer, stove, fridge, several TVs, camcorder, DVD player...and that's just what I recall off the top of my head.

My dad won't shop anywhere else for appliances, and he is incredibly picky about customer service.

posted by mom2 on Sep 27, 2013 at 10:13:03 am     #  

I am EXTREMELY picky when it comes to customer service and I ALWAYS shop at Appliance Center. The Oswalds are a family who truly care about our local economy. Last week I purchased a new TV from there and they had Planned Pethood and the Boy Scouts there, and the week before my neighbor said they had the Special Wish foundation there for a car show. I like Durochers too because it is another family biz, but they don't support our local community half as much as AC. When it comes to customer service, you will not be disappointed! From their sales people to their delivery guys, every part of their operation is run with people who are extremely knowledgeable and care about their customers. A lot of people are talking about them being too expensive..I don't see how thats possible because they price match competitors and often are priced lower anyway. LetItBe, you MUST give them a chance. Im sure if you take Durochers pricing in to AC they will beat it. How can anybody be underwhelmed by that store? It's BEAUTIFUL!

posted by buckeyebizguy on Sep 27, 2013 at 12:10:18 pm     #  

Good Afternoon T-talkers!

As most of you know, our 130 local employees pride ourselves in serving 70,000 customers annually with the guaranteed lowest prices plus free same day delivery.

Appliance Center Home Store continues to grow as the only locally owned appliance store in the area so all your business stays here as opposed to an out-of-state chain store.
We support our local schools, police, parks, fire departments, fireworks and helped build the Oswald Community center in the north end of Toledo.

We also bank here, shop, here, and all our owners live here.

No other large competitor can match that. We believe there has never been a more important time to support locally owned businesses especially when they offer to beat any chain store price.

Additionally, Appliance Center Home Store is proud to offer 40 appliance brands while most chain stores carry only 10.

Furniture, kitchen cabinets, mattresses, flooring, electronics & more(over 200 of the best brands in the business) are shown by trusted, non-commissioned team members that have been with us for years.
There is a reason we've grown every year for 50 years and we'd love to make all of you, customers for life.

Please feel free to call me directly anytime, and I guarantee we will save you money and make you satisfied with your purchase.

LetItBe, contact me today at 419-779-0408..I would love to discuss your potential order and make sure you are taken care of properly. That is my direct line.

Thank you again to everyone who has ever supported Appliance Center. We feel blessed every day to be part of such a wonderful community.

Respectfully

Kenny
Store Manager
Appliance Center Home Store
419-779-0408

posted by acmanager on Sep 27, 2013 at 12:31:02 pm     #   1 person liked this

Used AC once for a new high efficiency washer/dryer. Did not appreciate the sales person steering me away from my intended product choice. Only to find out later an accessory that was to be included was conveniently left off the receipt. Luckily after two phone calls, this was resolved.
There are too many options out there for consumers and he who plays the game better, can get a good deal just about anywhere.

posted by Hoops on Sep 27, 2013 at 02:45:21 pm     #   1 person liked this

"Underwhelmed" for me had nothing to do with the aesthetics of the store. "Underwhelmed" for me had to do with difficulty finding a knowledgeable salesperson and then having a salesperson who was too busy trying to push me toward a brand that I did not want.

Regarding price: I asked the salesperson to put together the best price on the package we wanted (refrigerator, dishwasher, range, microwave). We shopped around, and The Andersons was $500 less expensive for the same models, plus at the time they had a 12 months same as cash incentive.

Sure, I could have driven all the way back to Maumee and back to chisel another $50 or something from AC, but why should I? My time (maybe 90 minutes with the drive and extra in-store time) and the gas (perhaps two gallons) are probably worth more than the $50, plus I would lose the value of whatever I was doing that day when Mrs. Historymike dragged me out to go appliance shopping.

And for the record: my use of the term "underwhelmed" is hardly anything to get worked up about, buckeyebizguy. The original poster asked a question, I offered my thoughts, then all of a sudden it is like I took a piss on a statue of the Virgin Mary or something.

Will I visit AC again? Of course: I have purchased from them in the past too many times to count (TVs, furniture, and more items than I can dredge up). However, just because I went elsewhere for one large purchase does not mean I am a hater or something.

posted by historymike on Sep 27, 2013 at 02:58:17 pm     #  

I bought a cheap stove, washer and dryer from there before, and I mean the cheapest they had. I was rather surprised they lasted way longer than I expected. But this was also about 15 years ago. Last time I went, I was looking for a TV, of course the ones advertized on sale couldn't be found anywhere in the store, nor could I find a salesperson to ask about it. No one even noticed when I left. I ended up getting a great deal at best buy.

posted by tm2 on Sep 27, 2013 at 03:53:09 pm     #  

There you have it. Print out Kenny's response and head on down to A.C. for guaranteed money saving.

posted by hockeyfan on Sep 27, 2013 at 04:00:37 pm     #  

Bought some wood furniture from Durocher's about four years ago. Their delivery guys dropped it off the back of the truck, and tried to deliver it anyway, hoping we wouldn't notice the damage. We did, so they sent out replacements...which were also dropped and damaged, this time right in front of us in our driveway. The second set was the last unit they had of a discontinued model, so we had to pick something else. The manager tried to cheer us up by assuring us the damaged furniture would not be sent to a landfill, but to a shredding plant where they make those boxed fireplace logs they sell at Meijer and Kroger. I am not making this up.

I seem to be in the minority here, but I have been to AC twice for appliances and have been satisfied both times.

posted by Sohio on Sep 27, 2013 at 07:06:10 pm     #  

posted by justareviewer on Sep 27, 2013 at 08:27:52 pm     #   1 person liked this

Has this been santized?

posted by justread on Sep 28, 2013 at 08:28:59 pm     #  

I had this dream with the "special wish foundation" in it, or maybe I never dreamt it at all.

posted by justread on Sep 28, 2013 at 08:37:06 pm     #  

I had the same dream...

posted by Sohio on Sep 29, 2013 at 03:09:17 am     #  

"Underwhelmed" does not begin to describe my current perception of Appliance Center. While I have learned a lot since my original post, I will not share here until all is resolved. I will say, at the moment, Appliance Center is attempting to pull something that smells like, looks like and feels like fraud. And they almost had the sale. Kenny, acmanager, I chose to not call you because I prefer to not do business with an organization that requires manager intervention to achieve customer satisfaction. I may be calling you to ensure that your employees follow through with promises made.

posted by LetItBe on Sep 30, 2013 at 01:08:09 pm     #  

We bought a refrigerator from AC, and it had to be serviced every two years. We finally bought another one, from AC, no less. The delivery guys were joking around, then dropped the refrigerator, and put a huge gash in it. I called the manager, and he didn't believe me. Pissed me off. I went down there, and manager again said I couldn't return it because it was a floor model, so no returns! Someone on the floor heard me complain, and intervened, saying she remembers the refrigerator did not have a scratch when it left the building, so I got to get another refrigerator, thanks to her. Yeah, never again.

posted by bikerdude on Sep 30, 2013 at 03:00:03 pm     #  

"40 brands", including, "UBautJunk", "2Bad4U", and "UrScrewed". All covered completely by warranty for the life of the appliance or until delivery.

posted by hockeyfan on Sep 30, 2013 at 03:09:14 pm     #  

The issue appliance center has created with us does not involve product quality or price. The company is committing fraud. Just not nice.

posted by LetItBe on Sep 30, 2013 at 07:19:05 pm     #  

I understand LetItBe. I was addressing the post that said AC carries 40 brands. It's kind of misleading. It's not like they have 40 different brands of washers and dryers, I believe it is because throughout the entire store, you'll find 40 different brands. I'm just wondering how many are considered "quality" products.

posted by hockeyfan on Sep 30, 2013 at 09:27:30 pm     #  

acmanager/ Kenny

Love supporting local, but I had a very negative shopping experience there about 3 months while looking for a dishwasher. I had a budget (around $600), salesperson scoffed at what I intended to spend. Showed me a half dozen models in my range, but basically told me I was wasting my money if I didn't spend at least $900 on a Bosch. walked out, went to Lowes, bought a whirlpool for $500 (on sale from $700). Very happy with it. After the negative salesperson experience, I had no intention of looking for a price match, nor soliciting the store in the future.

So, question for you-What is the salesperson directive? are they paid commission? Are they encouraged to sell specific lines? Bonus structure? Sometimes being knowledgeable and sympathetic to customer needs is more important in retaining clients than price matching.

posted by ahmahler on Oct 01, 2013 at 07:41:53 am     #  

I had a similar bosch experience on my only visit to AC.

posted by upso on Oct 01, 2013 at 08:40:09 am     #  

LetItBe, are you basing your accusation of fraud on Kenny's post? What is fraudulent about anything he has written?

posted by Anniecski on Oct 01, 2013 at 08:57:35 am     #  

Letitbe,
Im sorry to hear of your dissatisfaction with your experience at Appliance Center. Again I encourage ANYONE who has any questions about our operating methods or the service they receive to please contact me using my direct cell 419-779-0408.

Its obvious that in today's market it would be impossible to achieve the successes we have had by not consistently taking care of our customers. I have full faith in my team at Appliance Center and nobody works harder at giving their people the tools necessary to properly take care of a customer everyday, than Appliance Center. That being said, if we have a customer who is unhappy with the products or services they have received through our organization, we want to know about it, investigate it, and learn from it, so we may continue to provide a 5-star experience for our customers and their families for another 50 years. However, handling these issues over a public forum is not professional, and more importantly, it is not fair to the consumer. That is why I have offered my direct contact information, and I strongly urge our customers to use it as they see necessary.

Thank you again for your valued input. Please contact me at your convenience.

posted by acmanager on Oct 01, 2013 at 10:21:17 am     #  

handling these issues over a public forum is not professional

Yet, here you are. You've shared quite a lengthy endorsement of your organization. Well beyond contact information.

Can't join for cheerleading and skip the complaints. Either do business on discussion forums or don't.

posted by justread on Oct 01, 2013 at 12:43:15 pm     #   11 people liked this

acmanager, you got a lot of public feedback about your store and have an opportunity to do an internal assessment of why so many are unsatisfied. Surveys are very expensive, so I'd say you got a freebie with ToledoTalk's feedback. Hopefully, you'll listen and change things over there. I would prefer to purchase from local business. But right now, my family gets appliances and other home improvement items at Lowes. Their customer service is friendly, they sell quality products at reasonable prices, and have no problem with returned items.

posted by bikerdude on Oct 01, 2013 at 01:20:01 pm     #  

Hardly market research - bikerdude. In fact, not even as reliable as a suggestion box.

posted by Molsonator on Oct 01, 2013 at 01:50:02 pm     #   2 people liked this

ahmahler, I had the same experience in November. Dishwasher went out 3 weeks before Thanksgiving. I didn't want to mess around, so I went to AC. The salesman pretty much avoided me once I said I wanted something under $500.
I left and stopped at Lowe's, and a quick comparison across the street at Home Depot. They pricematched Lowe's and gave me free delivery that weekend.
This past spring, I bought the matching stove and fridge at Home Depot, and I didn't feel berated for only spending less than $1400.

posted by jbtaurus98 on Oct 01, 2013 at 02:14:13 pm     #  

acmanager-I don't have any intention of calling out an individual, not do I care enough to try to discuss with you. You have lost a customer that truly cares about buying local. My experience though, as demonstrated on this board, is not an aberration.

You jumped in a public forum, so I publicly discussed my incident. Please don't jump on here and give some sales pitch, and not expect people to feed you their experiences.

I would hope you would use my experience as well as others on this board to inform the way you operate. you are clearly losing some sales to big box stores and in my case, reluctantly. You are also fairly successful and are doing something right, just not in my experience. I don't like the (consistent) sales tactics used at your store. If that's the way you choose to do business, that's your prerogative. If you are aware of these tactics, and are fine with them, then we choose to take different paths.

Good Luck, and by the way, if you don't want people buying cheap dishwashers, maybe don't stock or advertise them.

posted by ahmahler on Oct 01, 2013 at 08:31:49 pm     #  

Hardly market research - bikerdude. In fact, not even as reliable as a suggestion box.

A bit of hyperbole on my part. As the manager, I would still want to know why so many people are so disatisfied with AC.

posted by bikerdude on Oct 01, 2013 at 10:12:39 pm     #  

A bit of hyperbole on my part

I'm not so sure. I think that a focus group in your market is a valuable thing, even if some feel it is less than scientific.

posted by justread on Oct 01, 2013 at 10:28:01 pm     #  

Anecdotes posted here are meaningless as to the question of AC operational skill and style. No social scientist would ever think of making conclusions based on self-selected responses on a self-selected website.

But if it makes people feel better to vent then go at it. But don't try to imply that your experience is typical or representative. It isn't. But your belief that it is has a name, narcissism.

posted by Star56 on Oct 02, 2013 at 03:05:43 am     #  

No social scientist would ever think of making conclusions based on self-selected responses on a self-selected website.

Hell no.

Yet "Yelp" closed at $71.12 a share yesterday, up $4.94.

Go figure.

posted by justread on Oct 02, 2013 at 06:00:31 am     #   4 people liked this

Isn't doing business at Lowe's "buying local" ? The people working there live here just like the people at AC. Both places are paying local taxes and what not. What difference does it make if the profits, in Lowe's case, goes out of town or in AC case goes into the Oswald bank account? What exactly does "buying local" really mean anymore? Thank You.

posted by Ethel on Oct 02, 2013 at 07:10:16 am     #  

"But if it makes people feel better to vent then go at it."

Are you implying that we can use the Web to share our experiences and opinions? That idea is so crazy it might catch on. Thanks for the info. Maybe someday, I'll start a message board.

posted by jr on Oct 02, 2013 at 07:19:20 am     #   5 people liked this

Star56 posted at 03:05:43 AM on Oct 02, 2013:

Anecdotes posted here are meaningless as to the question of AC operational skill and style. No social scientist would ever think of making conclusions based on self-selected responses on a self-selected website.

But if it makes people feel better to vent then go at it. But don't try to imply that your experience is typical or representative. It isn't. But your belief that it is has a name, narcissism.

<headdesk>

Posters who bash other posters for posting because they are "narcissistic" are ironically hilarious. Keep the comedy coming, Star56.

posted by historymike on Oct 02, 2013 at 07:52:38 am     #   8 people liked this

Star 56-let me bring you up to speed.

The title of this is "Major appliance help"

The following was the request made: Any feedback on experience with Durocher's or additional feedback on AC? Thanks, as always, for being here... Just when I need you most :)

It doesn't sound like Letitbe was looking for an impartial study, but rather through some anecdotes from a rather small sample.

People gave anecdotes, per Letitbe's request.

Some guy that works at AC decided to sell the forum on his wares

The forum responded in kind with thoughtful and in some cases brilliantly written venom towards AC (not our AC, the store) as one may expect.

then, Star56 (you), jumps in as the voice of reason to tell us we're narcissists for responding to requests and continuing to give anecdotes, well, THE REQUEST WAS FOR FEEDBACK OR EXPERIENCES!!!!

Sorry, you're right, venting did make me feel better.

posted by ahmahler on Oct 02, 2013 at 08:14:20 am     #   5 people liked this

AC is located in Maumee, Owner lives in Perrysburg.......does this whole "buy local" mentality really matter when you are talking about appliances. There are many "NAMES" on appliances, but some salespeople will tell you that there are few manufacturers and everyone just slaps their brand name on them.
I might get a cheaper XYZ washer/dryer, but it is really a Whirlpool (for example)with a different label.

posted by Hoops on Oct 02, 2013 at 08:26:30 am     #  

Star56 could apply his wackadoo comment to his own anecdotal comments about this area. Star56, why do you vent here?

"No social scientist would ever think of making conclusions ..."

Maybe not social scientists, but consumers might.

Who is the Appliance Center trying to sell to: social scientists or consumers?

I trust the comments made by users in this thread about their experiences at Appliance Center, and those comments may dictate my future shopping choices. That's business.

Due to the many comments posted at Toledo Talk over the years, I've been clued into other businesses, places, activities, events, etc.

I have selfishly benefited from the Web because of users sharing their anecdotal experiences and opinions, which has been helpful to those of us who are transplants to this region.

Sorry to inform the dinosaurs about this, but Internet-based communication has been a valid form of communication for many years.

posted by jr on Oct 02, 2013 at 08:31:12 am     #   4 people liked this

You choosing to use this thread for a purchasing decision is very different from AC using it to correct implied issues - jr. Apples and oranges.

When using anonymous purchasing information, there is a system for weeding out the responses that are too radical to either side.

posted by Molsonator on Oct 02, 2013 at 09:59:17 am     #  

"You choosing to use this thread for a purchasing decision is very different from AC using it to correct implied issues - jr. Apples and oranges."

I don't understand what you are saying, especially when the acmanager said :

However, handling these issues over a public forum is not professional, and more importantly, it is not fair to the consumer.

How is acmanager's statement equal to "using it to correct implied issues?"

What's unprofessional and unfair about a public forum in 2013?

Regarding acmanager's above comment, I like justread's response :

Yet, here you are. You've shared quite a lengthy endorsement of your organization. Well beyond contact information. Can't join for cheerleading and skip the complaints. Either do business on discussion forums or don't.

posted by jr on Oct 02, 2013 at 10:33:48 am     #   1 person liked this

I guess I misunderstood your post.

I thought you were saying (or defending) that postings here were as good as marketing research.

posted by Molsonator on Oct 02, 2013 at 11:08:08 am     #  

jr posted at 07:19:20 AM on Oct 02, 2013:

"But if it makes people feel better to vent then go at it."

Are you implying that we can use the Web to share our experiences and opinions? That idea is so crazy it might catch on. Thanks for the info. Maybe someday, I'll start a message board.

Good idea! What are you going to call it?

posted by madjack on Oct 02, 2013 at 11:12:59 am     #  

The forum responded in kind with thoughtful and in some cases brilliantly written venom towards AC ( not our AC, the store ) as one may expect.

The store? But I... that is, I just naturally assumed... oh, well. Okay, the store.

posted by madjack on Oct 02, 2013 at 11:18:08 am     #  

This has been an insightful journey. Spoiler alert: we chose Durocher’s. My recent experience tells me that every appliance retailer is willing to not only price match, but do everything possible to win the sale (free delivery, free installation, free haul away of old appliances, great financing options.) Appliance Center, Durocher’s, Sears, Lowe’s, etc. all have a price match policy. We found that most will not only meet, but beat the competitor’s price. Our concern was not just about price, but integrity, service and follow through.

We had already identified the exact products our little hearts desired (thanks for the Costco reminder, MJ… love the company, but our selections are not in that company’s product line.) For us, this was not a small purchase. Many $$$$$. We started at Appliance Center. Our AC salesperson spent quite a bit of time online, searching for the lowest price available (or she appeared to search… this could have been the equivalent of a car salesperson saying “I’ll ask my manager” and actually having coffee and a smoke.) She read us the prices from a scrap of paper with scribbles. We said “thank you and we may or may not be back.” She told us a $ deposit would record these super low prices in the AC computer. She, and the cashiers to whom we were delivered, assured us that the deposit was completely refundable. Completely. No commitment. We made the deposit and obtained a receipt with “HOLD ORDER” emblazoned at the top.

Called Durocher’s for pricing. Did NOT give them AC quotes. Durocher’s beat AC by a couple hundred $. Durocher’s has its own service department (AC does not.) A big plus, in my mind. Then the negative comments from TT’ers appeared….significant. We drove to Monroe, met with the sales guy (originally a saleswoman, but they are not on commission so they did not care who we worked with….they just wanted us to be satisfied customers.) Walked in and said “okay, right now you have AC beat in price… can you do better? We want to do business with you because you have a better reputation." He shaved several hundred dollars off their own original price.

Here’s the kicker. Called AC to ask for a refund of that refundable deposit. Nope. And there will be a 25% fee because the items have already been ordered. Conversations with the “manager” were argumentative (ie., “you aren’t going to give us a chance to match the price???”.) The AC manager told us he would call us back regarding our obligation to pay the 25% cancellation fee. He did not call us. We called several times, always being told to leave a message. No call back. We finally contacted billing at AC, and were told that our refund had been processed. Has not yet appeared on the credit card, so only time will tell. Shady management practices to say the least.

posted by LetItBe on Oct 06, 2013 at 07:46:33 pm     #   5 people liked this

that is some shady BS right there. thanks for sharing your story!

posted by upso on Oct 06, 2013 at 07:52:04 pm     #  

LetItBe, thank you for the information. Sorry to hear you went through so much crap for what should have been an exciting process.

Well, Kenny (AC manager) sounds like the ball is in your court. Like several others who come on here and, even though they use their real names, promote themselves and/or their business to be something it isn't, TT's usually call them on it and expose them for who they really are. Phony.

Now that I think about it, upso has been the only person, that I can think of, who has never come on here and tried to be something he, or his business, isn't. Agree or disagree with him, he's never self inflated himself or his business. That means something in today's world, as we've seen others try to "fool" us about who or what they are on here.

This may not put more money in your pocket, get you something for free, or even mean anything to you, but "Good for you"! You're good people. Maybe there is hope for humanity after all.

posted by hockeyfan on Oct 06, 2013 at 08:31:09 pm     #   1 person liked this

Wow. AC may want to clarify - through its entire chain of command - exactly what a hold order is and how it's presented. It sounds like they dropped the ball initially, ordered items in anticipation of closing the deal, and then created obstacles instead of properly resolving the situation. Hopefully they will use this as a learning opportunity and make improvements.

posted by mixman on Oct 06, 2013 at 11:09:32 pm     #  

I'd like to give AC the benefit of the doubt, but as with some experiences on here, seems to me that it might be a case of verbal promises that are made to get the sale and not really what the policy is.

It's like the car salesman who tells you that "everything" is covered for 5 years. In 2 years you go to dealership and complain that your car has a rust spot where the paint was chipped by a stone. Even though in your mind "everything" means "everything", you quickly find out that "everything" apparently has a different meaning when it comes to warranties.

There was a time, and there are still some people out there, when a person's word meant something. That getting the sale, or closing the deal didn't mean selling your soul and losing your integrity.

Buyer beware is truer today than ever.

posted by hockeyfan on Oct 06, 2013 at 11:20:27 pm     #  

Thanks for the update LetItBe - confirms the already negative impression (via experience with) I have of AC. I think you'll be pleased with Durocher's - fine group of folks from what I know of them.

posted by Foodie on Oct 07, 2013 at 04:45:18 am     #  

From LetItBe: We finally contacted billing at AC, and were told that our refund had been processed. Has not yet appeared on the credit card, so only time will tell. Shady management practices to say the least.

Thanks for the post, LetItBe. I appreciate the time and effort you put into writing it, and I know that other readers appreciate it as well.

If it's been more than 30 days and no refund has appeared, call your credit card vendor and dispute the charges. I've had to go through similar situations before, and I think you'll find that the credit card company can be very sympathetic to your situation. Initially, AC will scream bloody murder, then quietly fade away into the background noise. You'll have your money back and, thanks again, many of us will be a day older and a little wiser.

The thing with the credit card is that AC is hoping you don't take the time and effort to dispute the charge, and that the bureaucracy will be too much for you. Make the effort.

posted by madjack on Oct 07, 2013 at 10:35:02 am     #  

Thanks, Mr. Mad Jack. The effort will definitely be made. And to all who expressed appreciation for my post: I think that's the way we roll around here :)

posted by LetItBe on Oct 07, 2013 at 08:09:09 pm     #