Toledo Talk

Direct tv vs att uverse and buckeye

Can anyone give me feedback on direct tv and uverse. we currently have buckeye and are fed up with the high cost...........Thanks, Ricardo

created by rschroeder on Jan 12, 2014 at 04:36:47 pm     Comments: 48

source      versions


Comments ... #

I have had all 3. I would rate direct tv as best, then uverse, then buckeye. I hate buckeye. From the local commercials to the emergency broadcasting tests, to the "not so friendly" user controls.
Personally, I'd go direct tv, but do not go direct tv or uverse for internet.

posted by hockeyfan on Jan 12, 2014 at 05:21:22 pm     #  

the main problem with AT&T U-Verse is the more devices you have tied into the internet, the slower U-Verse is.

Remember, it's still just a phone line, not fiber optics.

posted by BrianInFlorida on Jan 12, 2014 at 05:37:43 pm     #  

yeah... i'm curious about speeds as well
i don't have any phone lines so my only other option is dish
but with streaming HDTV content etc i'm worried about bandwidth
we really don't watch much live tv... all streamed content.

posted by upso on Jan 12, 2014 at 05:58:11 pm     #  

I can't really compares Buckeye to DirecTV, since the family up there has Time Warner. I've had DTV for years and can't complain at all. Be sure you price compare with the after promo pricing. The initial pricing is really good, but it does go up after a year. Also you can usually talk them into giving you the premium channels for free every free months. The quality and selection is really good though. The only time I lose signal is during extremely heavy rain during the storm season. Even with over an inch of ice on the dish this year, and a foot of snow a couple years back, never had any signal problems.

The one downside is the equipment leasing which you have to pay a pretty good down payment on if you get anything outside the initial promotion. You don't keep any of the equipment, except the dish, if you cancel and have to send it all back.

The one nice thing I would add is that after the May tornadoes this past year, they gave everyone in the impacted counties of the OKC metro area a free month (up to 2 if they were impacted directly) so they could catch their breath on any storm damage expenses. It wasn't asked for or required a request, they did it automatically. That was a nice little goodwill gesture when it comes to customer service.

posted by JustaSooner on Jan 12, 2014 at 07:01:42 pm     #  

I really don't think any cable tv service is that much cheaper than any other. After all the initial specials and promotions, it's pretty much the same. They're all over priced.

posted by hockeyfan on Jan 12, 2014 at 07:31:49 pm     #  

Someone has asked in the past and here are some responses: http://toledotalk.com/cgi-bin/tt.pl/article/81786/Cable_vs_Satellite

With that said....
Do you take in to account the local work force? Are you getting someone that lives in another country for your tech support. Are you able to get some one out same or next day if there is a problem?

posted by ToledoLatina on Jan 12, 2014 at 09:37:17 pm     #   1 person liked this

I've had both buckeye and DirecTV. I cancelled buckeye years ago to get the NFL Sunday Ticket. I get my locals with a roof antenna. With the Dish: The price is slightly better. The service is the same. The picture/sound quality is also better. Outages don't seem to occur any more than Buckeye did. They can easily be talked into discounts. I don't believe what is said about having to return equipment. I'm on my fourth receiver and haven't returned the other three. Plus, there's never been any politics between networks I receive and DirecTV.

posted by bucknut on Jan 12, 2014 at 11:00:56 pm     #  

ToledoLatina posted at 08:37:17 PM on Jan 12, 2014:

Someone has asked in the past and here are some responses: http://toledotalk.com/cgi-bin/tt.pl/article/81786/Cable_vs_Satellite

With that said....
Do you take in to account the local work force? Are you getting someone that lives in another country for your tech support. Are you able to get some one out same or next day if there is a problem?

Shill-like writing detected.

posted by anonymouscoward on Jan 13, 2014 at 12:21:49 am     #  

I've had all 3 and am with UVerse now. I'd rank them:

1) UVerse
2) DTV
3) Buckeye

We started with Buckeye in an apartment. When we purchased our first home we installed Direct TV, and a couple years ago we switched to UVerse.

Both DTV and UVerse are fine. We switched more for the intro price than for anything else.

A lot of people (and many cable funded commercials) complain about rain/snow fade with satellite. In the 6-7 years that we had DTV, we experinced a fade-out only a handful of times and that was during insanely bad rainstorms. I did have a bad run in with DTV's customer service that ended with me screaming profanities at the top of my lungs at "Charles" (and I'd like to point out that I'm the most laid back person on the planet, I never send food back at restaurants, and generally don't complain about much). After I slammed the phone down and disconnected, calmed down, and called back I spoke to "Matthew" who fixed my problems in 3 minutes and was great.

Uverse was a bit of a pain to get installed. However we were the first house in the area and one of the first in the city so they were pretty new at it as far as I can tell. We have no plans on changing whatsoever and are happy with both our television and internet from them.

Someone else mentioned UVerse speeds. I have the middle (well probably a lower speed, now) speed package. My wife can watch television while I'm on the internet watching Netflix, surfing, and playing a resource intensive videogame and suffer zero speed issues whatsoever. Unless you're in the process of watching every episode of the Simpsons at the same time, I think you'll be fine.

The only downside to leaving Buckeye is that you lose BCSN and the WB. IF you don't care about those stations, I'd recommend leaving. DirecTV in particular is well known for letting you stay at promotional/introductory rates as long as you do a little work.

posted by taliesin52 on Jan 13, 2014 at 01:52:13 am     #  

ToledoLatina posted at 08:37:17 PM on Jan 12, 2014:

Someone has asked in the past and here are some responses: http://toledotalk.com/cgi-bin/tt.pl/article/81786/Cable_vs_Satellite

With that said....
Do you take in to account the local work force? Are you getting someone that lives in another country for your tech support. Are you able to get some one out same or next day if there is a problem?

DTV isn't flying someone in from out of state to install your dish. :) I've also have had them come out next day, so it just depends how backed up they are.

As far as their tech support, as far as I know they are all domestic. They have some internal and some outsourced. The outsourced companies they use are Convergys, West, and one other that escapes me...I think Sykes. All of those people on the DTV account are domestic and either on site or at home reps (not hard to pick those out - zero background noise).

posted by JustaSooner on Jan 13, 2014 at 02:40:05 am     #  

bucknut posted at 10:00:56 PM on Jan 12, 2014:

I've had both buckeye and DirecTV. I cancelled buckeye years ago to get the NFL Sunday Ticket. I get my locals with a roof antenna. With the Dish: The price is slightly better. The service is the same. The picture/sound quality is also better. Outages don't seem to occur any more than Buckeye did. They can easily be talked into discounts. I don't believe what is said about having to return equipment. I'm on my fourth receiver and haven't returned the other three. Plus, there's never been any politics between networks I receive and DirecTV.

Hmm...are you buying them outright? I've never seen them allow a person keep the receiver unless they buy them outright - versus the $10 monthly lease fee.

posted by JustaSooner on Jan 13, 2014 at 02:42:23 am     #  

When I changed services, I got self addressed boxes from the company to return everything but the dish on the house. Of course buckeye you can either schedule a pickup or just drop it off.

posted by hockeyfan on Jan 13, 2014 at 03:32:46 am     #  

Just dropped DTV and have pre addressed boxes waiting at home for me to box up their equipment to send back.

We love DTV. Great service, selection and equipment. We just don't watch enough TV to justify the high rates all those companies charge.

posted by JoeyGee on Jan 13, 2014 at 09:55:31 am     #  

I recently got a mail offer from AT&T to switch.
I'm debating......The odd thing is, apparently at my address I can get AT&T phone, and internet, but not Uverse. So the offer is a package of AT&T phone, internet, and Direct TV.
For the packages I wanted, I would get the same phone type service I have with Buckeye. The Direct TV package seems to have a fair number MORE stations. The only drawback is the internet they offer seems to have a top speed of 6mb/sec down, and 768kb up, which is slower than my current 7mb/sec down and 1 up.
However, not including all the bs taxes and fees we pay every month, the cost is $65 a month versus $162 for Buckeye.
BTW, to be fair, the $162 is including all the bs taxes and fees.
Also, no installation........I'm leaning towards going for it.
The cost is good for a year, you must sign a 2 year agreement, but even the second year is cheaper than Buckeye.

posted by JeepMaker on Jan 13, 2014 at 10:03:24 am     #   1 person liked this

Another BTW, the Genie DVR from Direct TV sounds way better than the DVR we have from Buckeye. It will record 5 shows at once.

posted by JeepMaker on Jan 13, 2014 at 10:06:11 am     #  

I'm getting annoyed with Buckeye because I'm not able to watch certain apps on my iPad because they are not linked with them. There are apps like Watch Food Network where you have to be subscribed to the big cable networks in order to watch the content. Buckeye doesn't allow for any of these. I watch TV on my iPad more than I do on the actual TV.

posted by dell_diva on Jan 13, 2014 at 10:13:34 am     #  

JeepMaker posted at 09:03:24 AM on Jan 13, 2014:

I recently got a mail offer from AT&T to switch.
I'm debating......The odd thing is, apparently at my address I can get AT&T phone, and internet, but not Uverse. So the offer is a package of AT&T phone, internet, and Direct TV.

For the packages I wanted, I would get the same phone type service I have with Buckeye. The Direct TV package seems to have a fair number MORE stations. The only drawback is the internet they offer seems to have a top speed of 6mb/sec down, and 768kb up, which is slower than my current 7mb/sec down and 1 up.

However, not including all the bs taxes and fees we pay every month, the cost is $65 a month versus $162 for Buckeye.

BTW, to be fair, the $162 is including all the bs taxes and fees.

Also, no installation........I'm leaning towards going for it.

The cost is good for a year, you must sign a 2 year agreement, but even the second year is cheaper than Buckeye.

That's because you're in an area that has AT&T DSL but not the fiber-to-the-node infrastructure and VRADs for Uverse. For some reason the marketing people's database and the "can I actually get Uverse" database aren't the same thing.

posted by anonymouscoward on Jan 13, 2014 at 10:40:14 am     #  

I've had Buckeye on and off since about 1997. I've called them plenty of times over the years for service and support, and they always fix the issue. I've found their staff to helpful, reliable, and they offer enough of what I'm looking for to make it a valuable service. One time I was having trouble getting my non-Buckeye DVR to work right, the tech director himself stopped out to investigate, and stayed for almost two hours while we talked about tech stuff.

I don't always like when the rates go up, but I guess you will have that with any company. Buckeye has the fastest internet in town, and I think a lot can be said for them being a local company. Some people take that for granted. They contribute hundreds of jobs to the local economy. Also, if you need support, you are pretty much guaranteed to get a native English speaker, and usually in a timely manner.

posted by mixman on Jan 13, 2014 at 11:23:00 am     #  

I'd love to know when, and if AT&T will be offering their faster internet service in my area (West Toledo).
I highly doubt whether one of their phone reps would be able to give me that information.
So I guess I have to decide whether the slight downgrade in internet speed will make that big of a difference.
Plus, if I switch, I can get a service drop in the basement where I am building my "man cave". Buckeye wanted $50 to do it.

posted by JeepMaker on Jan 13, 2014 at 12:02:11 pm     #  

anonymouscoward, No I am not a plant for Buckeye. Have I worked for them, yes. Do I have family members that work for them? Yes. Would I like my sister to keep her job, of course.
I have had Buckeye Cable since it was Cable Vision, then Cable System. I don't need any special sports packages, or extra bells and whistles. I just prefer to keep it local.

posted by ToledoLatina on Jan 13, 2014 at 04:26:27 pm     #  

JustaSooner posted at 01:42:23 AM on Jan 13, 2014:
bucknut posted at 10:00:56 PM on Jan 12, 2014:

I've had both buckeye and DirecTV. I cancelled buckeye years ago to get the NFL Sunday Ticket. I get my locals with a roof antenna. With the Dish: The price is slightly better. The service is the same. The picture/sound quality is also better. Outages don't seem to occur any more than Buckeye did. They can easily be talked into discounts. I don't believe what is said about having to return equipment. I'm on my fourth receiver and haven't returned the other three. Plus, there's never been any politics between networks I receive and DirecTV.

Hmm...are you buying them outright? I've never seen them allow a person keep the receiver unless they buy them outright - versus the $10 monthly lease fee.

No, not buying. They sent new ones in the mail as I upgraded my service (HD, DVR, etc) They told me they wanted them back and that they'd send a post paid mailing label. Never got the labels, asked for it twice. Guess they really don't want them.

posted by bucknut on Jan 13, 2014 at 10:48:52 pm     #  

bucknut posted at 10:00:56 PM on Jan 12, 2014:

I've had both buckeye and DirecTV. I cancelled buckeye years ago to get the NFL Sunday Ticket. I get my locals with a roof antenna. With the Dish: The price is slightly better. The service is the same. The picture/sound quality is also better. Outages don't seem to occur any more than Buckeye did. They can easily be talked into discounts. I don't believe what is said about having to return equipment. I'm on my fourth receiver and haven't returned the other three. Plus, there's never been any politics between networks I receive and DirecTV.

Were you one of the 20 million customers that lost The Weather Channel because of a dispute over fees between the channel and the satellite service?

http://www.aol.com/article/2014/01/14/20-million-directv-customers-lose-the-weather-channel/20807696/?icid=maing-grid7%7Cmain5%7Cdl2%7Csec1_lnk3%26pLid%3D430198

posted by justphillips on Jan 14, 2014 at 12:47:55 pm     #  

I'm interested in Direct TV for TV and internet service but not phone. Anybody know where I can find cost info on that combination or do I have to call them?

posted by hippiechick on Jan 14, 2014 at 01:15:28 pm     #  

justphillips posted at 11:47:55 AM on Jan 14, 2014:
bucknut posted at 10:00:56 PM on Jan 12, 2014:

I've had both buckeye and DirecTV. I cancelled buckeye years ago to get the NFL Sunday Ticket. I get my locals with a roof antenna. With the Dish: The price is slightly better. The service is the same. The picture/sound quality is also better. Outages don't seem to occur any more than Buckeye did. They can easily be talked into discounts. I don't believe what is said about having to return equipment. I'm on my fourth receiver and haven't returned the other three. Plus, there's never been any politics between networks I receive and DirecTV.

Were you one of the 20 million customers that lost The Weather Channel because of a dispute over fees between the channel and the satellite service?

http://www.aol.com/article/2014/01/14/20-million-directv-customers-lose-the-weather-channel/20807696/?icid=maing-grid7%7Cmain5%7Cdl2%7Csec1_lnk3%26pLid%3D430198

Good riddance in my opinion. Weather Channel is nothing but reality programming. I stopped watching it years ago. It's pretty worthless and people that rely on it for critical weather information need to start picking their sources better. :)

posted by JustaSooner on Jan 14, 2014 at 02:41:38 pm     #   2 people liked this

hippiechick posted at 12:15:28 PM on Jan 14, 2014:

I'm interested in Direct TV for TV and internet service but not phone. Anybody know where I can find cost info on that combination or do I have to call them?

I'm not sure if you can go through the website or not, probably best to just call them. Internet will be done via AT&T in most cases.

posted by JustaSooner on Jan 14, 2014 at 02:42:29 pm     #  

JustaSooner posted at 01:41:38 PM on Jan 14, 2014:
justphillips posted at 11:47:55 AM on Jan 14, 2014:
bucknut posted at 10:00:56 PM on Jan 12, 2014:

I've had both buckeye and DirecTV. I cancelled buckeye years ago to get the NFL Sunday Ticket. I get my locals with a roof antenna. With the Dish: The price is slightly better. The service is the same. The picture/sound quality is also better. Outages don't seem to occur any more than Buckeye did. They can easily be talked into discounts. I don't believe what is said about having to return equipment. I'm on my fourth receiver and haven't returned the other three. Plus, there's never been any politics between networks I receive and DirecTV.

Were you one of the 20 million customers that lost The Weather Channel because of a dispute over fees between the channel and the satellite service?

http://www.aol.com/article/2014/01/14/20-million-directv-customers-lose-the-weather-channel/20807696/?icid=maing-grid7%7Cmain5%7Cdl2%7Csec1_lnk3%26pLid%3D430198

Good riddance in my opinion. Weather Channel is nothing but reality programming. I stopped watching it years ago. It's pretty worthless and people that rely on it for critical weather information need to start picking their sources better. :)

Exactly. Why sit through lots of programming of Al Roker and Jim Cantore talking about how important they are when you can push a button on any one of the dozens of weather apps on your phone? Or look at the website of a locl news station?

posted by clt212 on Jan 14, 2014 at 03:19:57 pm     #  

justphillips posted at 11:47:55 AM on Jan 14, 2014:
bucknut posted at 10:00:56 PM on Jan 12, 2014:

I've had both buckeye and DirecTV. I cancelled buckeye years ago to get the NFL Sunday Ticket. I get my locals with a roof antenna. With the Dish: The price is slightly better. The service is the same. The picture/sound quality is also better. Outages don't seem to occur any more than Buckeye did. They can easily be talked into discounts. I don't believe what is said about having to return equipment. I'm on my fourth receiver and haven't returned the other three. Plus, there's never been any politics between networks I receive and DirecTV.

Were you one of the 20 million customers that lost The Weather Channel because of a dispute over fees between the channel and the satellite service?

http://www.aol.com/article/2014/01/14/20-million-directv-customers-lose-the-weather-channel/20807696/?icid=maing-grid7%7Cmain5%7Cdl2%7Csec1_lnk3%26pLid%3D430198

Not sure, I stopped watching Weather Channel when they went all "man-caused-global-warming" I watch 11 or 13 for weather.

posted by bucknut on Jan 14, 2014 at 08:47:39 pm     #  

I just made the switch from Buckeye to Direct TV and I couldn't be happier. The clarity of the HD channels is a huge difference. I love that I actually have programming in full 1080p HD. From what I recall I don't believe Buckeye has a single channel broadcast in 1080p. My favotire feature is the ability to access my recorded shows from my ipad from anywhere. I travel a lot for work and this feature is great when I have downtime, I never miss any of my shows. My bill is actually cheaper then what I was paying(and will pay next year) then what I was paying at Buckeye. I can't wait until next year to watch the NFL ticket and the best part it was free! I could kick myslef for not making the switch earlier.

posted by Walleye419 on Jan 14, 2014 at 10:01:22 pm     #  

Did you have to sign a contract with Directtv?? I wanna switch but not to hot about a contract. I did that with Dish and it sucked so I had to either pay or wait the two years to get out of my contract.

posted by lfrost2125 on Jan 14, 2014 at 10:18:46 pm     #  

walleye, how is the internet connection?

posted by upso on Jan 14, 2014 at 11:48:40 pm     #  

I've been considering switching from Buckeye to ATT. God knows ATT has sent enough offers in the mail.
What has held me back is U-verse was unavailable here.
Apparently it's now available.
Odd thing is, I took the most recent mailing, and one I got a week or so ago, and logged onto the website each mentioned. (2 different att websites)
For the same bundles, one quoted a cost of $134 a month with a one time $49 charge, and the other quoted $97 a month and no one time charge.
Color me confused. Think I'll give them a call when they are open later.

posted by JeepMaker on Feb 11, 2014 at 01:45:23 am     #  

We pay @ $140.00/mo. for U-Verse. That includes unlimited long distance land line with caller id, 3-way calling, call waiting, etc., internet (not sure the speed, probably middle of the road and we NEVER have problems with speed), and tv. We have 4 tv's (none HD), and that includes the $7/mo "rental" for 3 of the remotes. About a year ago we were paying close to $200, and I called them and asked if they could do any better. They upped the speed of our internet and shaved $60 from our monthly bill. (I think when we first signed up, we rec'd $200 in visa gift cards as a rebate.)

posted by llz on Feb 11, 2014 at 01:43:48 pm     #  

If your thinking Verizon read this
http://www.theregister.co.uk/2014/02/10/netflix_speed_index_report/

posted by MIJeff on Feb 11, 2014 at 05:39:03 pm     #  

I decided on going with ATT. Getting the unlimited local calls, (I never make long distance calls, and can use my cell if needed)
Went with the 12mbps down/ 3mbps up internet.
For TV went with the U200 package, more channels than I get now, 1 dvr, 2 receivers. Free installation.
Cost, $113 a month. I currently pay over $162.

posted by JeepMaker on Feb 12, 2014 at 10:42:25 am     #  

^^
Is that a promo rate? Seems like a substantial savings.

posted by Foodie on Feb 12, 2014 at 10:53:33 am     #  

Look at the end of the link I posted they have a rating chart for most of the isps, and u-verse is one of them.

posted by MIJeff on Feb 12, 2014 at 11:18:24 am     #  

JeepMaker posted at 09:42:25 AM on Feb 12, 2014:

I decided on going with ATT. Getting the unlimited local calls, (I never make long distance calls, and can use my cell if needed)
Went with the 12mbps down/ 3mbps up internet.

For TV went with the U200 package, more channels than I get now, 1 dvr, 2 receivers. Free installation.

Cost, $113 a month. I currently pay over $162.

DEFINITELY a promo rate. In 11 months or so (right before it expires) call them to let them know that unless they honor that price, you're jumping to another carrier as soon as expiration hits. You'll be allowed to hold that price.

posted by endcycle on Feb 12, 2014 at 02:59:09 pm     #  

1. Direct TV
2. Dish
3. Time Warner
4. AT&T
5. Antenna
.
.
.
999. Buckeye

posted by Walleye419 on Feb 13, 2014 at 01:06:46 pm     #   1 person liked this

The rate was supposed to be for one year. Then it was going to jump $50. I told him flat out, then I'll switch back to Buckeye or whoever gives me a better rate for equal or better service.

So, he locked in the rate for 2 years.
One of my sons did the same thing. A couple of phone calls to Buckeye and ATT, and he got his rate for a bundle similar to mine for $100 a month.

posted by JeepMaker on Feb 15, 2014 at 10:03:03 am     #  

Just to give you an idea of what it'll look like after you do lose the promotional rate, JeepMaker, I have the u200 package and the 6mb internet and I pay $135 after all taxes and fees.

posted by taliesin52 on Feb 15, 2014 at 12:17:37 pm     #  

Can you stream a couple of TVs in HD Netflix with 6mb? Is there monthly cap?

We ditched cable over a year ago. I have the 33mb buckeye plan for netflix and Hulu plus, the only time I came close to my cap was when I got carbonite a couple of months ago and I backed up my computer to the cloud.

posted by SensorG on Feb 15, 2014 at 12:40:01 pm     #  

Carbonite did me in on the cap a few months back.

posted by paulhem on Feb 15, 2014 at 02:24:58 pm     #  

There are no caps on UVerse. I use the hell out of my internet. Like I said in this or another thread on it, at 6mb I can play a game online, watch/listen to Netflix, and surf the web idly while my wife surfs on her tablet or watches Netflix and we experience no lag or other speed issues, and that is a typical evening/afternoon for us. Most of my television watching is streaming now, and I can't imagine having data caps.

On a related note, a coworker of mine with Buckeye recently got a gigantic bill. Apparently something got changed in the default settings for Netflix users that pushed the video quality (and thus amount of data used) higher. If anyone here has Buckeye and use Netflix, you might want to check it to make sure.

posted by taliesin52 on Feb 15, 2014 at 03:29:10 pm     #  

Do you stream in HD at 6mb?

posted by SensorG on Feb 15, 2014 at 03:37:24 pm     #  

Good question SensorG

This is another topic in which I am not so well informed. I know you can stream at 6mb/s, but have no idea what the quality might be. 1080p, 720p?

posted by paulhem on Feb 16, 2014 at 02:36:18 pm     #  

I thought I had been with Netflix but it says I'm not. Some problem with my settings I guess. With Amazon Prime I am getting HD and it is clear. I'm not sure what the quality is. Probably the only way to tell would be to rent a movie from Vudu where I think you get to select your resolution.

posted by taliesin52 on Feb 16, 2014 at 08:23:44 pm     #  

ATT shows that they have caps, and I think it began before Buckeye began theirs. They had issues where the TV streams through the UVerse boxes were counting as part of the usage as well.
http://news.cnet.com/8301-30686_3-20058933-266.html
http://www.att.com/esupport/internet/usage.jsp#fbid=J6-ixrfRHSi

posted by smbfc on Feb 17, 2014 at 06:48:08 am     #  

Weird. I signed in and they couldn't provide me with info on my usage or on what cap is on my plan. My guess is that's either for their DSL and not Uverse, OR I'm grandfathered into an old cap-free plan. If I had a plan, I'm confident I would have exceeded my caps on more than one occasion.

posted by taliesin52 on Feb 17, 2014 at 02:25:20 pm     #