Toledo Talk

Need Recommendation For Auto Body Repair

Grocery store employee crashed cart(s) into my brand new car while I was sitting in it. Ding. Chipped paint.

Should I find out who my dealership suggests and go with that, or is there a Best Place in Town that I should go to?

Employee admits fault, and store manager has already opened a claim with their liability insurance people, Sedgewick.

I am livid.

created by gamegrrl on Feb 23, 2014 at 11:28:08 pm     Comments: 33

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I have had very good service from Fred's auto service on Bennett. He has taken care of both minor and major damages.

posted by jhop on Feb 24, 2014 at 12:05:42 am     #  

Had Granger's on the East side for total re-paint of a Jeep Grand Wagoneer a few years ago with excellent results. Family owned and run so would think the high standards have remained. Nice work and they were good for their word.

posted by Mariner on Feb 24, 2014 at 05:38:09 am     #  

I had great results a couple months ago from Steve Grabke's Body Shop in Holland. 419-842-4935. Fair price and quick turn around.

posted by JM437 on Feb 24, 2014 at 08:31:38 am     #  

Thanks for the input, guys.

posted by gamegrrl on Feb 24, 2014 at 08:56:12 am     #  

Talk to Brian at Starr Auto, downtown on 11th. He'll be 50% under whatever any of the big insurance-driven shops will be.

posted by JohnnyMac on Feb 24, 2014 at 09:25:24 am     #  

Baker's Collision on Navarre treated me well when a deer had the nerve to hit my car

posted by Hoops on Feb 24, 2014 at 09:27:19 am     #  

For the record, I don't care what it costs. I want the best work done that can be done to fix this.

For those of you familiar with old-world style roofers, I want the Salgau of body work. :-D

posted by gamegrrl on Feb 24, 2014 at 10:05:16 am     #  

If you have a Ford, I would avoid Brondes for auto body work, bad experience with the quality on two different occasions.

posted by breeman on Feb 24, 2014 at 10:27:27 am     #  

Thanks, breeman. Examples of places NOT to go are excellent, as well!

posted by gamegrrl on Feb 24, 2014 at 10:59:51 am     #  

Wilkinson's Body Shop on Centennial has done some very nice work for me in the past.

I've also used Ed Schmidt in Perryburg and they have done nice work.

posted by slowsol on Feb 24, 2014 at 12:29:18 pm     #  

If the car is brand new, why not take it to the dealership. I think most if not all new car dealership have a body shop. That way you know you will get genuine parts.

posted by Nyse on Feb 24, 2014 at 01:49:02 pm     #  

Any thoughts about Grabke's in Holland?

posted by gamegrrl on Feb 24, 2014 at 02:41:21 pm     #  

Grabke's is a good body shop.

posted by slowsol on Feb 24, 2014 at 02:56:59 pm     #  

Thanks, slowsol.

Just got off the phone with the Sedgewick folks. They were trying to tell me I need to get two estimates. I said, "No. I don't think so." I also don't want to have to make an extra trip out to Grabke's JUST for an estimate. I want to take it out there, drop it off, get in my rental and go back and pick it up when it's done.

The person I spoke to is going to see what she can do and call me back.

Frankly, they should be bending over backwards for me, given the situation. I have health issues and can't go out in the cold temps we've been having. The fewer enforced outings I have, the better. I will have to miss work for this, as well as put my health at risk. All for something that wasn't my fault in the least.

Sounds like the claims adjuster will be making a check out to me. Why can't they just pay directly for the repairs and the rental car? I'm fortunate that I have available funds to be able to do it this way, but what about people who don't?

The whole thing is lame and stupid and I'm still so pissed off I'm spittin' nails, as they say.

posted by gamegrrl on Feb 24, 2014 at 03:09:38 pm     #  

Not to cause conflict but I took a Jeep to Grabke's a while back and it was not very good. There was some screws missing in the trim, a fine mist of primer was on the bumper and a couple of runs in the paint. I never tried them again.

I've had wonderful work done by Watkins on Airport Hwy between Old State Line and Chrissy. I think he works alone and he's a perfectionist. I sent two other people there, they where completely satisfied also.

posted by 3boyz4m on Feb 24, 2014 at 03:10:09 pm     #  

Egads. I appreciate that input, 3boyz4m.

On one hand, I'm glad I have had so many car incidents that I have a favorite body shop, but on the other hand, it sucks trying to figure out what to do now that I need one.

I'm hoping that since this was a personal recommendation from two of his good customers that Steve Grabke will take really good care of me.

posted by gamegrrl on Feb 24, 2014 at 03:50:54 pm     #  

JM437, somehow I missed your recommendation for Grabke's above. Thank you!

posted by gamegrrl on Feb 24, 2014 at 03:51:43 pm     #  

Sedgwick Claims Management Services, Inc? Their home office is in Memphis, TN. You'll probably come out okay, but make sure you document any conversations you have with them; person you spoke with, date-time, summary, etc. The company is huge and not all the employees are on the good side of the bell curve.

posted by madjack on Feb 25, 2014 at 03:32:19 pm     #  

Thanks for the advice, madjack. Yep, those are the folks.

I kept good notes during the conversation, and when they called back to say that they agreed to what I asked for, I told them I would need it in writing. They didn't balk, and are sending me a letter that covers it all.

They aren't requesting me to get ANY estimates on my own. They are sending their guy to my home to do an estimate, but I can take my car wherever I want. The letter will, supposedly, state that if the actual works costs more than the payment I receive, the shop doing the work should bill Sedgwick directly, and they will pay it.

Plus I'll get $35/day for a rental.

When something crappy happens, you're bound to be put out. That aside, if this pans out the way it seems it will, I will be as satisfied as I can be, given the circumstances.

I'm guessing that their management figured they should behave, because a person with disabilities and a brand new car with employee inflicted damage could be a PR nightmare. Who knows? lol

posted by gamegrrl on Feb 25, 2014 at 04:35:19 pm     #  

Oh, and the only reason I mention my health issues is that I explained to the claims adjuster that I need to get this fixed ASAP (chipped paint, road salt = bad), I have lung disease and can't go out when it's below freezing.

posted by gamegrrl on Feb 25, 2014 at 04:41:59 pm     #  

They're sending an insurance adjustor. I went through this in Florida when some putz rear-ended the lady behind me who then rear ended me. I'd had my car about three days.

Ask the adjustor which body shops he's had good luck with and see what he says. He'll probably give you a straight answer.

Sorry your car got hit. I'm guessing the damage is under $1000, which means it's easy to fix. Still a pain in the royal cazzo.

posted by madjack on Feb 25, 2014 at 09:01:42 pm     #  

"I have lung disease"

I think that sucks and I wish you didn't. I hope your prognosis is as good as possible. Sending good thoughts your way. And for us all, may it warm up soon for God's sake.

posted by justread on Feb 25, 2014 at 10:01:32 pm     #  

Thanks for the kind thoughts, justread.

Madjack, is there any chance the adjustor would be more partial to the best interest of the store's insurance carrier than to me?

posted by gamegrrl on Feb 26, 2014 at 12:39:03 am     #  

Breathing is like your paycheck - it becomes important when it stops. I'm sorry you have trouble with your lungs. I'm an asthmatic, and I know what a pain the cold weather is.

In the past, the average insurance adjuster had to maintain personal security to about the same degree that you'd find in an Islamic resistance organizer in the middle of Israel. These days, not so much. With the size of your claim I don't think you have much to worry about, as it costs the insurance company more money to contest an amount than it does to just pay it off. I wouldn't lose any sleep over it, especially if I already had an estimate to fix the damage along with photos. In my experience any trouble you'll have will come from Sedgewick, and will be due to incompetence.

posted by madjack on Feb 26, 2014 at 10:54:01 am     #  

I'm very lucky that I can perform my duties as Corporate Marketing Goddess from my home office. I appreciate the company's reasonable accommodations, and am very grateful that I am a self-motivated/managing worker who really doesn't need much guidance. I go in to the corporate office on Fridays, typically, but with the weather we've had, I haven't been there since before Christmas.

I am glad Mr. Gamegrrl will be here so that he can go out there and keep the adjuster company during the process since I can't do it. I will probably be standing at the kitchen window trying hard to read lips.

I'm keeping very good track of names, dates, what was said, etc., plus they have agreed to put everything in a letter. I won't be doing ANYTHING until I see that letter.

One concern I have is that the check will be imprinted with some sort of "Future claims waiver" saying that the check is payment in full, and cashing the check is my agreeing to a waiver of any future claims, etc. The letter they're supposed to be sending will tell me and the body shop that if the repairs end up costing more than they have already paid, then the body shop should bill Sedgwick directly and they will pay it.

I am tempted to pay out of my pocket the amount of whatever check they send me, wait and see what the total damages are and if they do pay any bill from the body shop, and THEN cash the check if all goes well.

I dunno. I just want my car to look perfect again, and I do NOT want the damaged/repaired area to start rusting out in a couple of years.

posted by gamegrrl on Feb 26, 2014 at 11:43:12 am     #  

Oh it will rust out in at least 5 where they did their repairs, almost guaranteed. You cant replace what was there from the factory with being hot dipped and factory primed and painted.

posted by MIJeff on Feb 26, 2014 at 12:00:45 pm     #   1 person liked this

Are you serious?

The insurance adjuster just left. He knows Steve Grabke professionally, and said they do excellent work.

He also really liked my car. :-)

I was surprised he didn't know more about what happened, but I guess that's part of his responsibility. He asked John if a cart rolled into it, which gave John the opportunity to let him know that several carts were pushed into it by an employee while I was in the car. None of that should have anything to do with the bottom line, but I like the facts to be clear. Total transparency throughout.

posted by gamegrrl on Feb 26, 2014 at 12:48:33 pm     #  

That should read "...guess that's NOT part of his responsibility."

posted by gamegrrl on Feb 26, 2014 at 12:49:25 pm     #  

Are you serious?

No, he isn't serious. He's pulling your chain a little.

posted by madjack on Feb 26, 2014 at 03:43:10 pm     #  

Ok. I often can't detect chain-pulling.

And now I've put a target on my ass, haven't I? LOL!

posted by gamegrrl on Feb 26, 2014 at 04:58:45 pm     #  

Received a letter from Sedgwick today, on Kroger letterhead:

Dear Ms. Gamegrrl,

I am following up regarding our phone conversation earlier today. As I stated on the phone to you, I am sending an appraiser out to get an estimate of the damages. You will be provided a hard copy of the estimate, which you can take to the body shop of your choice. If the shop cannot make those repairs for that amount, have them contact me, and I will send a supplemental check to cover the differences.

Please let me know if you have any further questions or concerns.

Sincerely,
Ms. Sedgwick

posted by gamegrrl on Feb 27, 2014 at 01:54:35 pm     #  

1: what kinda car?

2: Always awesome to hear good customer service stories. :)

posted by endcycle on Feb 27, 2014 at 02:21:40 pm     #  

1: 2014 Kia Soul Exclaim - AKA "The car that shall not speak its name on TT"

2: Yeah, it does seem like they're stepping up and doing the right thing. Hate to say it, but I'm surprised. Relieved, but surprised.

posted by gamegrrl on Feb 27, 2014 at 02:27:15 pm     #