Toledo Talk

Internet speed

For the past four weeks, my Internet has been slow, hard to stream video, etc. I checked my Internet speed and it's much lower than what I pay for. I called AT&T, which has been pretty good up until now, and the customer service rep says what people pay for and what they get are very different and that it's always been that way, and that there was never a guarantee that I would receive the "maximum speed." I've never heard of that. My internet speed test shows 2.5 mbps download speed, and 452.1 kbps upload speed, though I'm paying for 6 mbps. Pretty slow. Has anyone else here heard of this, i.e., getting that much less speed than what you are paying for?

created by bikerdude on May 11, 2014 at 02:22:25 am     Comments: 5

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I just ran mine at speedtest.net. I pay for 22 down and 4 up with Buckeye. The test showed 22.96 down and 4.09 up with a PING of 8ms.

That's pretty consistent with the tests I run from time to time. Of course, there are many factors that can affect your bandwidth but the results you are getting aren't even close to what you are paying for.

Is your Internet service with AT&T DSL?

posted by Foodie on May 11, 2014 at 08:09:34 am     #  

Hmmm....I just went to speedtest.net and tested mine. I was 23.04 down and 2.16 up, but that's not what's interesting. What's interesting is it that according to speedtest I'm hosted by Amplex although I'm a Buckeye customer. If that's the case, maybe I should switch to Amplex. I really only need Internet.

Anyone have any experience with Amplex? Obviously there isn't a speed issue.

posted by OnePlainPerson on May 11, 2014 at 08:28:03 am     #  

Mine's right about what I pay for, 12.48 down, and 1.88 up- AT&T.

posted by JeepMaker on May 11, 2014 at 08:43:55 am     #  

The test is hosted by Amplex, it should say Buckeye in the lower left corner.

posted by jhop on May 11, 2014 at 08:58:13 am     #  

@foodie - yes, I have had AT&T phone and Internet for about six years. I had some problems with them in the beginning, then everything was ok until now. Maybe there is something going on with my router. I just don't think the AT&T customer service rep was correct in saying that it is normal for the speed to be less than the rate I am paying. Anyway, thanks to everyone for your input.

posted by bikerdude on May 12, 2014 at 02:59:05 am     #