Toledo Talk

Appliance Parts in Maumee

Briefly - our timer on our washing machine busted Sunday morning. Real pain. After researching on line for a couple hours yesterday, I decided Appliance Parts (a 1st source Servall Company) in Maumee was the place to go. $104 is what the site said.

I got there this morning and the lady at the register said $118 plus tax. I said the web site said $104. Her response was "that is wholesale. We need to make a profit". (Worker at the other register chimes in "plus its $16 shipping if you order on line"). OK seemed slimy but i needed the part.

Then i get the receipt and the part is $104 and there is a separate line item for $14 for a lifetime warranty for the part. I say "do I have to get the warranty" - Lady's response "It comes with the part" - My response "That's not what I asked, I asked do I have to get the warranty" - Lady "yes".

Got home and called corporate. National Director of Sales (A little over kill - but nice!) said that it was NOT THE CASE!

So long story short - think twice about using the Maumee store. They lie.

created by Molsonator on Jul 28, 2014 at 02:18:16 pm     Home     Comments: 36

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She also neglected to tell me there is a one year warranty from the manufacturer (of course) which they told me on the phone.

I wonder how many people they scam on this?

posted by Molsonator on Jul 28, 2014 at 02:23:07 pm     #  

So, they charged you $14 for the 1 year warranty that comes with the part??? wow. Is the ND of S going to refund your money?? Smells like pocket-lining to me. We have always had real good luck with the appliance part place at Broadway and South.

posted by nana on Jul 28, 2014 at 08:58:47 pm     #  

It was a life time warranty nana - which is stupid for a washer i am trying to keep alive for just a little longer. One year is enough. The point is they are playing games with the price. Then they are lying to your face. It pissed me off.

posted by Molsonator on Jul 29, 2014 at 07:41:45 am     #  

Give the BBB a call and lodge a complaint. Make the company jump through the hoops of responding.

posted by shamrock44 on Jul 29, 2014 at 09:44:56 am     #   1 person liked this

In a semi related complaint, I went to buy a book at Barnes & Noble and found out the prices they have online (at their own website!) they do not honor in the stores. The specific book was significantly different. $25 online and $39.99 in store. Annoying.

posted by slowsol on Jul 29, 2014 at 10:04:21 am     #  

I have some parts left from a clothes dryer, it was a Maytag so if you need some of those, only electrical part i don't have is the motor.

posted by MIJeff on Jul 29, 2014 at 12:18:05 pm     #  

I try to source all my needs locally whenever possible, but they gave me the same runaround for a dryer belt last fall. $23 plus $12 or something for the lifetime warranty. Got it via Amazon--from an independent dealer--for $12. Although I still feel a little dirty, it arrived in two days and fit perfectly.

posted by SavageFred on Jul 29, 2014 at 01:59:14 pm     #  

slowsol posted at 11:04:21 AM on Jul 29, 2014:

In a semi related complaint, I went to buy a book at Barnes & Noble and found out the prices they have online (at their own website!) they do not honor in the stores. The specific book was significantly different. $25 online and $39.99 in store. Annoying.

I've found a lot of retailers with online stores will not honor online pricing because they have different margin goals for each line of business. The store is going to require higher margins than the online store.

posted by JustaSooner on Jul 29, 2014 at 04:23:28 pm     #   2 people liked this

I recently joined Costco. I have been buying Refresh eye drops since 1996 and I always got them at Walmart, $18-$20 for 70 vials (can't use preservatives). 3 years ago, I decided to check Amazon and found a seller with a really good price ($22 for 100 vials) and a single shipping cost based on weight (3-5lbs, $7). I was buying them 10 boxes at a time. Over the years, the prices have gone up and the shipping changed to being based on per-box, so the last time I bought them they were $23 and $4.99 shipping per box. A couple weeks ago, I checked Costco's website to see if they had them and they did, $20.99 for 100. Cool, no shipping! Went to the store, they were $19.98 for 100, so in-store was cheaper than online! very cool.

posted by nana on Jul 29, 2014 at 04:48:39 pm     #  

JustaSooner posted at 05:23:28 PM on Jul 29, 2014:
slowsol posted at 11:04:21 AM on Jul 29, 2014:

In a semi related complaint, I went to buy a book at Barnes & Noble and found out the prices they have online (at their own website!) they do not honor in the stores. The specific book was significantly different. $25 online and $39.99 in store. Annoying.

I've found a lot of retailers with online stores will not honor online pricing because they have different margin goals for each line of business. The store is going to require higher margins than the online store.

Yet, stores wonder why people "showroom" them; looking at an item in the store and then buying it online.

I noticed that Lowes is consistent between the web and the store. To the penny. Maybe it's margin, maybe it's good business in an online world with people looking at smart phones while they are shopping.

posted by justread on Jul 30, 2014 at 04:49:53 am     #   3 people liked this

I searched a couple of times, and this is the closest thread I found.

Are there any other options for appliance parts? I have had a couple issues in the last few years that were easily repairable, if I could only get parts.

Yesterday, for Christmas, my GE range bake element melted down. The whole plasma light show. Too many cookies, I guess.

Anyway... it's a 20 dollar part, two screws, two connectors, pop the two screws back in.... done. They have the part all over the internet. But being Christmas, and now Saturday, we are looking at Thursday of next week if I pay extra for shipping.

It's a 20 second repair. Literally.
Anybody know of ANY sources for appliance parts other than the repair services? I'll bet Ace Appliance has them in stock, but I really don't need to pay someone $100+ to turn these two little screws. I don't want to turn a $20 repair into $200 just because I can't find the part.
Thinking I am ok getting ripped off for $12 for a bogus warranty to be able to cook for the next 5-7 days or so. Maybe I will try Appliance Parts in Maumee. Any other ideas would be great. Thanks.

posted by justread on Dec 26, 2015 at 06:30:59 am     #   2 people liked this

Justread - I liked your post above because I liked your solution, not your broken oven. Appliance parts should have the part.

posted by jimavolt on Dec 26, 2015 at 06:57:55 am     #  

I like people who can drop back 5 and punt when they need to. Ditto Jim's suggestion or there is a glut on firewood right now, maybe put on a headress, do a short dance and cook in the back yard.

posted by Mariner on Dec 26, 2015 at 07:25:56 am     #  

Justread - let us know what you find out.

My GE oven had the same issue and failed while Christmas dinner was being cooked. I'm on a search for an element today too.

posted by Spaceace on Dec 26, 2015 at 07:53:16 am     #  

Nana mentioned this place in a previous post:
Broadway Sales and Appliance Parts
1621 Broadway St
Toledo, OH 43609
(419) 241-7183
They have saved me thousands over the years.

posted by Toledostrong on Dec 26, 2015 at 08:10:06 am     #   1 person liked this

There's a place on Conant next to Toledo Tactical and near Andersons silos. I've gotten GE parts there before.

posted by SensorG on Dec 26, 2015 at 08:37:19 am     #  

Good morning. there used to be an appliance parts place on Tremansville just south of where douglas meets Laskey. They moved to up by Ideal Hotdog on Alexis by Lewis. I think they are still there.
Is it me or anyone else get/gotton the feeling that when you go into these places that most of the people behind the counter remind me of the "Soup Nazi" or in this case the" Appliance Nazi's". sort of like how dare you ask the price.
Happy New Year. Don't drink too much, I will for you!

posted by reggie on Dec 26, 2015 at 09:16:19 am     #   1 person liked this

SensorG posted at 08:37:19 AM on Dec 26, 2015:

There's a place on Conant next to Toledo Tactical and near Andersons silos. I've gotten GE parts there before.

There is a "1st source servall" that would match the location. No weekend hours. But if I can't find one today, I can get one there Monday. That's a solid back-up. Thanks.

posted by justread on Dec 26, 2015 at 09:18:42 am     #  

Here's what I got Spaceace.

1st Source Servall. $65.00, closed til Monday. In stock.

Toledo Appliance Parts. OPEN! $20.00 can have it by Tuesday.

Amazon.com and Walmart.com, Weds-Thursday of next week, $33/$16 respectively.

I wonder if Appliance Center would have them.

posted by justread on Dec 26, 2015 at 09:41:15 am     #  

Got a new element this morning at Dave Smiths appliance repair (now on monroe / secor plaza with Kroger).

$32. Higher than the $20 you mentioned but I am already back up and running!

posted by Spaceace on Dec 26, 2015 at 09:42:10 am     #  

Good to hear. I must have a different model element. I talked to a nice lady there. That's who I called "Toledo appliance parts."

posted by justread on Dec 26, 2015 at 09:44:22 am     #  

Apparently Christmas is hard on ovens.

posted by justread on Dec 26, 2015 at 09:45:52 am     #  

Yes it is!

I will recommend Dave Smiths Appliance repair. As you mentioned, nice phone service and someone gave me a pointer on how to install when I went in.

Wonder how much a service call and part would have been...

posted by Spaceace on Dec 26, 2015 at 10:20:35 am     #   1 person liked this

$75, plus a mandatory service charge of $39.95. 1000% markup on the parts.

posted by madjack on Dec 26, 2015 at 11:19:28 am     #  

X-mas is hard on everything but that cookie monster is the real dragon slayer. All good info for the future guys thks. It's only a matter of time for my turn.

posted by Mariner on Dec 26, 2015 at 11:28:14 am     #  

A heating element (I think that's what my boyfriend said it was) went out a couple weeks ago in my oven and needed replaced and almost went there. Glad we didn't now. It came up in as the place to go in our search but they are only open until 5 during the week and closed weekends and he wanted to do the repair on a Sunday. Broadway Sales and Service was a place recommended to him and they are open Saturdays and had great service. The friends the recommended the place had a dryer part go out a few months ago and really liked them.

I agree about contacting the BBB. If you used a credit card to purchase the part I would recommend contacting the credit card company and filing a dispute on the warranty charge, seeing the manufacturer said it wasn't required they should side with you.

I like to buy locally when I can, but when business owners pull that stuff.... Same with bad customer service, my boyfriend jokes that Best Buy's customer service is so awful they should change the name of the store to worst service. A couple of his buddies call it the Amazon Show Room because if they can't find an associate to help them when they find something they like they just go right on Amazon's site in the store and order it for usually cheaper than Best Buy is charging and have it two days later.

posted by classylady on Dec 26, 2015 at 11:41:27 am     #  

Broadway Sales and Service was a place recommended to him and they are open Saturdays

Phone rang and rang. So, guessing Saturday after Christmas is the exception.

posted by justread on Dec 26, 2015 at 12:02:29 pm     #  

Tried Amazon? I ordered a part for my LG front loader washer and it was cheaper than any place locally, and was Prime eligible, so it was here in 2 days.

posted by Erin on Dec 26, 2015 at 04:21:39 pm     #  

Yep. 33 bucks, as mentioned above. Two days equals Weds.

posted by justread on Dec 26, 2015 at 05:05:46 pm     #  

This is a long shot, but worth a phone call on Monday .

Household Centralized Service.
2052 Sylvania Ave
(near Bellevue Rd)
419-474-5754

It's hit or miss at this place.

I've gotten some dishwasher and microwave parts there that they had in stock ,same price as the cheap places online.

I got a refrigerator part there that they had in stock for a competitive price, also. But another time, I called them about a different refrigerator part, they didn't stock it, and the price they quoted was way too high.

Like I said it's hit or miss at this place. But it doesn't hurt to give them a call Monday.

posted by foodie88 on Dec 26, 2015 at 07:16:16 pm     #  

Spaceace posted at 09:42:10 AM on Dec 26, 2015:

Got a new element this morning at Dave Smiths appliance repair (now on monroe / secor plaza with Kroger).

$32. Higher than the $20 you mentioned but I am already back up and running!

Today it's $32. But they don't have any. :(

posted by justread on Dec 28, 2015 at 11:36:42 am     #  

Getting run around from Dave Smith's. Been talking to them since Saturday, but they have been "out" except that they have sold a few since then.
And have one there, but it's "sold" now. :(

posted by justread on Dec 28, 2015 at 02:46:16 pm     #  

I know it's a bit out of town, but you might try B&I in Napoleon. If they have what you need, I can figure out a way to get it to you.

posted by kaj on Dec 28, 2015 at 03:36:21 pm     #  

Thank you kaj, that's a nice offer. :)

It looks like I will be in business soon though. But boy, I have a spare gas cylinder for the grill... I think it makes sense to have a spare bake element on hand next time.
For the price of the part, and how easy it is to install, it would make sense.

posted by justread on Dec 28, 2015 at 03:45:00 pm     #  

I have some dryer parts from a Kenmore I think, motor went out on it but everything else still worked. Timer, moisture sensor, etc.

posted by MIJeff on Dec 28, 2015 at 06:07:43 pm     #  

Your posts are like a box of chocolates, Jeff.

Anyway...

Our long, national nightmare is over. Here's what I learned:

Electric ovens break on Christmas. No joke. It's true. (I always had gas, who knew.)

That 1st source servall place is the most expensive. By far.

Dave Smith will get you the part. The people you talk to on the phone other than Dave, really aren't Dave, if you know what I mean. But it will be ok.
You should have a spare.
They are really easy to fix. If you can't fix this, you should not even own a screwdriver. (The only tool was a 1/4 inch nut driver.)
You can grill a ham.

posted by justread on Dec 29, 2015 at 06:07:10 pm     #   1 person liked this