Toledo Talk

Brondes Ford on Secor

I had a rather unpleasant experience with the Service Department last week. Anyone else have a bad experience with Brondes?
Just Curious.

created by stooks on Sep 02, 2014 at 09:49:48 am     Business     Comments: 15

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Not sure who is worse, Bronde's or Grogan's....I am 0 for 2......Yark has always been good for me.

posted by Hoops on Sep 02, 2014 at 10:03:12 am     #   1 person liked this

I'm sorry to hear about your bad experience.

My Edge was always serviced at the dealer before we bought it, so I've been taking it to Brondes since (3 or 4 times so far). I haven't had any issues with them (was there on Friday actually). The service manager (Ken?) is always nice and has never been pushy.

posted by webrioter on Sep 02, 2014 at 10:04:42 am     #  

What happened?

posted by shamrock44 on Sep 02, 2014 at 11:48:28 am     #  

I only go to the dealer for service when my car is under warranty, and even then I expect the worst. I find independent repair facilities to be superior in service and price than the dealer repair facilities.

I think this has something to do with the institutional cultures that emerge in dealerships. Smaller repair shops are much more responsive to customer needs, as that is their lifeblood. For dealers, the service department is often treated as an add-on to car sales and not the main focus of the business (selling cars). Sure, a lousy service department might annoy a customer enough that they will never purchase again from a dealer, but most consumers think back to the buying experience or their enjoyment of a given model car rather than their service experience when making decisions on where to buy a car.

And my comments on a car repair thread would not be complete without extolling the virtues of Earl Brothers. I have been going to the Earl Brothers location on Secor for years, and Jeff Booth & his crew are simply the best: fair prices, fast service, and quality workmanship.

In my three-plus decades of driving cars I have never found better a general mechanical service center.

posted by historymike on Sep 02, 2014 at 01:22:17 pm     #   1 person liked this

...and TRUSTWORTHY. Historymike is correct about Earl Bros. on Secor. Jeff is honest about what needs to be done and again, fair prices, fast service and quality work.
I have to take my minivan in to the dealer for an oil change and tire rotation (only because it's free) and they told me today that my vehicle is due for a computer system check so I will need to leave it. Why does this scare me about "things to come"....!

posted by llz on Sep 02, 2014 at 03:40:04 pm     #   1 person liked this

I used Earl Bros. for decades, and was always satisfied with their work and prices. I no longer use them though.

posted by gamegrrl on Sep 02, 2014 at 04:27:19 pm     #  

The third generation of my family working with Earl Bros. - and probably the fourth... My grandfather probably used their services, as well.

posted by paulhem on Sep 02, 2014 at 04:46:25 pm     #  

Our family has been doing business with Brondes since 1965 or so, and I actually worked in the used car department in the 1970s. I was slinging bondo, busting tires and jockeying cars around.

Brondes is no better nor worse than any other dealership. Expect to be treated as a rube and you'll know what to expect. Now me, I wouldn't buy anything from Brondes unless the price warranted the purchase, and since that will never happen, there you have it.

Yes, their service people can be very rude and obnoxious. But that's not too unusual at a dealership.

posted by madjack on Sep 03, 2014 at 03:57:24 pm     #  

I disagree with the generality, madjack, Yark has never mistreated me or been rude or obnoxious and I came to them from Valiton, I have not bought a car from them, ever. Those guys bent over backwards to fix my Cruiser when Midas fucked up a tune-up and got something in #1 cylinder that caused it to need a rebuild, I paid 10% of the real cost! I have never had anything but good experiences there except the one time I bought tires from them, never doing that again. Before them, Jim White Toyota's service dept always took good care of us and they still do and we're likely gonna buy a truck from them in the near future so they can continue to take good care of us.

Now, you want to talk about the White Family Body Shop, that's a whole different animal, nothing but rude and nasty in that place.

posted by nana on Sep 03, 2014 at 04:45:38 pm     #  

I'll never forget the time I took my Cougar in to Franklin Park Lincoln Mercury. My then-new boyfriend held the service dept door open for me and followed me in. The service mgr looked right over my head and asked the bf "can I help you sir"? Bf had never even ever purchased a car before....Many issues later with them not finding what was banging/vibrating the car (broken tie rod), and later with the car just shutting off no matter when/where I was at (clogged fuel inj or something). But God how I miss that car. Grogan has another serv dept that can kiss my ass. I hate to say it, but Taylor Kia (aside from the bug in the air filter trick) has been the best since the Chevy I bought in '84 from a place on Reynolds that I can't frickin remember!

posted by llz on Sep 03, 2014 at 05:34:37 pm     #  

I have a Taylor Hyundai story. Car wouldn't start in a grocery store parking lot. When it finally did, I took it to Taylor Hyundai. They did one of those 10,000 point inspections and told me that

1. I needed to replace the throttle body
2. My front brakes were at 20% and needed to be replaced
3. My rear brakes were OK, but needed 'cleaning"
4. My transmission needed flushing and new fluid
5. I had some kind of leak around the axle of the front driver's side.

Total quote was around $2500.00

Got my car started and headed to my regular mechanic. Turns out I had a lose wire on my battery. Total cost $75.00 because I had him reinspect my car.

1. No throttle body issue
2. Front rakes were worn to at the most 50%
3. Rear Brakes were perfect. No "cleaning" necessary
4. I might want to think about changing the transmission fluid in a year or so. No hurry though.
5. He couldn't for the life of him find anything leaking around the front axle.

posted by OnePlainPerson on Sep 03, 2014 at 05:50:53 pm     #   6 people liked this

We were in the market for a used car and went to Yark, where I was turning in a lease. I asked them to work with me on the lease turn-in fee (darn Chrysler) and they said nope. They brought out a van for us to test drive and we never took it off the lot -- the brakes were so bad I was afraid to drive it on Central Ave.

We bought a used car at Mathews. Two weeks later, Yark called and said they would work with us on the lease turn-in if we bought a car from them. Just before I hung up on them, I told them we'd already turned it in.

posted by Anniecski on Sep 04, 2014 at 08:59:52 am     #

You would think just dealing honestly with people would be the more profitable way to go....

Last time I went into a dealership, they tried to charge me $625 to change a power window regulator assembly I could buy off amazon for $78. Ended up finding an independent guy who did it for $120...part + 1/2 hour labor. Done.

What the hell is wrong with these car dealers?

posted by oldhometown on Sep 04, 2014 at 02:24:07 pm     #  

I had my car taken in to the service department to have them diagnose my windshield wiper problem; note that my father and I tried to do it ourselves. We purchased a new wiper motor (105$) and the pig tail connector (75$). Also during this time my fan control stopped working. Which I assumed was the resistor.

We went to install and the motor worked for a few and then stopped. We assumed it was something pinched between the fuse relay and the motor. So we had it taken to Brondes for them to help. After 2 days of me constantly calling they told me that the wiper motor was locked up. Also they told that I had a bad blower resistor. To replace the blower resistor it was going to be around 160$. Also to have them order my new motor and install that it would cost me around $500 for the labor and parts. Now this was on Friday, day before Labor Day weekend. They told me they would have to keep my car and I said no, I am coming to get my car. Itís not like it wasnít drivable. They ended up charging me $200 to tell me the part they sold me was bad and that it was my blower resistor.

I told them to put my car back together and I would be over to pick it up. I paid them $200 to tell me they sold me a bad part. Now, I brought my motor in to the parts department where the lady was very helpful and explained that sometimes they get fluke products and that she would order it and would replace the part.

So, I buy a blower resistor ($21.99) from autozone. I go and unscrew the two simple bolts, unplug the bad one and plug the new one in. Nothing. Still no power to my blower fan switch. I am now livid because they had diagnosed my car that it was the resistor. On Sunday I go and check my fuses to make sure they were all in place. I then remove my dash board to get to my fan speed switch and realize that they only screwed two bolts back in from the six that holds my dash in place. Iím pissed. I then go and remove my panel and stereo to see that what I am assuming they intentionally had left my fan speed switch unplugged and hidden behind my dash. I am assuming they thought I would ďattemptĒ to replace it myself and realize that I did something wrong. Plugged my fan speed switch back in and the blower works. Not only did they charge me to tell me the part they sold me was bad but they didnít screw my panel back in nor give me the screws.

I didnít want to bitch to them quite yet until I got my hands on the new wiper motor. I got my motor yesterday and now I am ready to contact someone in management to give them a piece of my mind and how Jim and Ken in the service department were complete unhelpful pricks to me.

We havenít installed my wiper motor yet. We are planning on replacing that tonight. I wonder what they have done to possibly make it so the motor doesnít work when we install in.

Never will I recommend this company to anyone.

posted by stooks on Sep 04, 2014 at 03:07:55 pm     #  

And if for some reason the wiper motor doesn't work I will take your advice and take my car to Earl Brothers where I will tell them they were highly recommended by fellow ToledoTalkers.

posted by stooks on Sep 04, 2014 at 03:08:57 pm     #   1 person liked this