First off I really like the place, so writing this is frustrating in itself.
Anyone know or can explain their pricing? I ordered a pizza, it arrived almost exactly 2 hours late and cold and over priced. M-W they have a 1 topping special for $9.99 so thought I'd get one. Last time I ordered the price came to $13 something and I asked the delivery person why the extra charge and if that was tip included? She said no it was a "delivery charge". It was on time then and didn't want to stiff her so gave her a tip on top of that.
This time, the total came to $14.91 (so almost $5 "delivery charge") I asked the person when I placed the order what my total charge would be, she placed me on hold and ended up getting disconnected. She did however call back about 5 minutes later and left a voicemail letting me know of the price and if I had any questions I can call back (very nice).
So about 1 1/4 hours after that I decide to call back and the guy said they had just left and should be there shortly. Wait, wait, 45minutes later the guy arrives with the cold pizza. I asked him if the $5 charge was tip, and like the previous girl, said no that it was a delivery charge, so I still tipped him a couple bucks.
This is very frustrating. They should let people know they are going to charge 30-50% fee for delivery (even though I only live a couple miles away) in advance, and that the delivery fee does not go to the pizza guy, so you still have/*should* pay tip.
I really love the food, will probably still dine in, but this is the last time I order out
i suggest hitting http://www.yelp.com with your review to let other people in the area know. link to their page is here: http://www.yelp.com/biz/andrew-zs-sportz-pizzeria-perrysburg
If I had to guess what they are thinking...
Greed is too simple. $5 is to low an amount for it to be chalked up to that.
I'd guess they are running a skeleton crew and don't really want to send drivers out on delivery runs because it short-staffs the in-house labor pool. If someone goes to deliver, then the restaurant makes a few bucks of their minimum wage back with the fee, theoretically offsetting the non-labor of that person at the location of the restaurant (since the delivery person is not working IN the restaurant).
It's stupid and shortsighted, but it will get people to pick up their own pizzas from now on. Too bad they will miss out on people ordering mass amounts for parties at home.
I was under the impression that the delivery charges were for the driver. That was the money he/she makes plus tip. After all, I dont think the restaurant is putting gas in their cars or helping with insurance. If theyre charging delivery charges for the restaurant, thats just wrong. I'm going to find out next time I order from my local pizza joint. If it doesnt go to the driver, it will not be ordered. Also, no pizza is worth an extra 5 bucks just to have it driven to me.. unless its the dead of winter and I'm really really hungry for a pizza.
Andrew seems VERY hands on and I would call him yourself. At least send him an email to his 92.5 address and I am sure he will get back with you.
I feel a bit bad even posting this. It sucked, but in reality there are so many more important things to deal with now. People lost their homes and loved ones. Who am I to complain about an order problem.
So despite earlier, I really hope the sells at Andrew Z's and all of the other places making donations do well tomorrow.
Is it possible that there is some sort of minimum order amount for delivery, so there is excess being tacked on there?
I only ask that because there are some places we order from downtown for lunch that won't deliver for orders under $X. (If that were the case, I think you should know about it upfront of course.)
I agree that Andrew Z would likely explain the delivery fee process. Whether or not you agreed with his answer at the end, I'm sure that he would at least make sure you understood how the fee was determined. He seems to be pretty interested in customer service.
Are there pizza places that DON'T charge "delivery fees" anymore? Because it seems like they all do. Although I gotta say $5.00 is the highest delivery charge I've heard of.
The delivery people I've asked say they don't get the fee, that it goes to the restaurant.
We still tip the drivers, believing that they don't get to pocket the delivery fee, but I would not be at all surprised if some people stiff the drivers because they figure if they are already paying $3.00 (or $5.00) extra for delivery of a $10-$15 order, that's good enough.
We always pick up our pizza. It's the cheapness in me:) (I am a 20-25 per cent tipper when eating out)
In the 90's, when I delivered Pizza, we had $1 for delivery charge. Of that charge, .$60 when to the driver for "Gas and maintenance", and the rest went to the store.
As a side note, when we saw deliveries come up, and had 2 or 3 deliveries on a run, known tippers we always dropped off first, and places that didn't tip, was normally our last delivery for that run.
Correction.. 60 cents when to the driver..:)
Correction #2 WENT to the driver....
"The Typo King"
grrrrrr
From DrunkenWildMage: ...known tippers we always dropped off first...
Did you now? Imagine that!
When I lived in Wisconsin I'd order pizza to be delivered about once a week or so. I made it a point to tip the delivery person (always male - I wonder what's wrong with me?) delivery boy and I was generous. So, in the middle of a snow storm, when the voice on the phone told me it would be an hour to an hour and a half, I just told him to do the best he could. I got my pizza in 20 minutes, and I tipped the delivery boy accordingly.
You know, I've never had a problem paying for service, but I like to pay the service people directly and I expect to get what I pay for. I've found that about half the time management is standing the way of good service, demanding service people follow policy and regulations that don't make sense.
Did receive an email back this morning. So guess the fee is legit. Shrug. Guess goes to show how often I have stuff delivered as I never knew about "delivery charges".
Agree with Madjack, I always tip and if I have it to give a little more than normal and tend to get my stuff fairly quickly and the drivers seem to appreciate it. Part of the reason I was wondering why it took 2 hours to get my order. It's the only time that has happened so might have been a fluke. They've always been quick to delivery in the past.
Guess it's just business and I hold no grudges. Will just pick up from now on.
Holy Crap! Would you believe I called in an order tonight, and Andrew Z himself delivered the pizza!
Feel bad for being so bitchy last week. Talk about Customer service. Rock on Mr. Z.
You seem to eat that alot. Is it that good? I may have to try it out. What do you like so much about it?
Did you hear them talking about you this morning on 92.5?
Too funny!
I texted Andrew Z and said that this was talked about on toledotalk.com.
I hope thats ok with everyone!
When will Andrew Z's 15 minutes of fame end in this mid-level market.If I want good pizza, the last place I would get it is from a radio DJ.
Maybe history is repeating itself. First Denny Schaeffer got too big for his britches, then Johnny D and now Andrew Z. Thank goodness for satellite commercial free radio music.
Maybe Hoops needs a cat (or two) to cheer him up?
No cats in my house !!!! Got two dogs
maybe he just needs a hug
I also heard them cracking on you this morning. Wondering if they lost a customer?
Did they podcast that? I'd be interested to hear the "respect" Andrew Z holds for customers.
"Cracking"? You people kill me with your interpretations.
He was clearly going to say more but toned it down. They were calling him a dork (i.e. the black socks comment and the comic con comment). Your interpretation kills me.
Why all the debbie downer shit?
Which link in the podcast actually refers to all of this
Eh I took it as a joke and nothing personal :) I was off work and relaxing at home so admit I didn't look great.
It's true I did say Holy Crap when I opened the door he definitely caught me off guard. Not sure where the comi-con comment came from but guess I might look a little nerdy so taking it as a joke and with a grain of salt.
He also mentioned what someone else touched on here, in that they were really busy that's why he came out so they wouldn't short staff the restaurant.
In the end, it was cool to meet him and he was very nice.
also... ineedcoffee... what's up with severely editing your initial post? that's super lame.
Just because Z delivered your pizza doesn't justify the inflated delivery costs... you should leave your post so others know what you're talking about.
upso: agree if jr wants to bring it back I understand. Guess I just felt bad about complaining.
Check the versions link for the initial posting. Version 6 was the last one before the re-write.
INeedCoffee, to re-enable version 6, click the "edit" link at the bottom of version 6, and then click the "Update" button.
"... guess I might look a little nerdy ..."
It was probably nerds who invented radio and most of the other technologies we use today. Being called a nerd is a compliment. Recommend watching the 1996 documentary Triumph of the Nerds: The Rise of Accidental Empires
It frustrates me soooo much that this guy, who over charges for his pizza delivery finds out about your complaint, shows up to your house and then makes fun of you the next day on the radio. And it blows my mind you find this ok.
I'm not passing judgement, just really irritated that someone with local "clout" would act in such a manner. Why would you ever buy pizza from him again?
after listening to the podcast, I'm kinda confused why you feel bad about complaining?
Wow you guys are brutal :)
Josh seems like a great/easy going guy...and judging from the e mail he sent me I didn't think he would mind me having a little fun with him.
Hey Josh, if I offended you on the air yesterday I sincerely appologize...that wasn't the intention I just thought your reaction and follow up e mail was pretty cool!
As far as not wanting to buy a pizza from me...have you looked at me...I got this way cause I eat a lot and I think I have a pretty good idea about what tastes good.
The pizza is not for everyone...last week I had a couple come in that said they travel 2 hours to Frankenmeuth, Michigan for pizza and I've just saved them two hours because our pizza is better! That's the same day I read a post online that said our sauce taste like Chef Boy R Dee (sp?) and our crust taste like it's from Aldi's. How do you square those two statements :)
I don't cook the stuff myself...I have a chef that created the recipes and the crust and sauce are made fresh from scratch everyday! I'm proud of our product and I'm there about 35 hours a week on top of my real job.
We aren't perfect and we/I screw up a lot but we're doing our best...I've given 50 people in Northwest Ohio jobs and I think that's pretty cool!
Who'd of thought a dumb DJ could open a business...only in America!
Thanks for your time guys and have a great day!
Andrew Z
I wish I would have heard the show where they talked about this. (Can't listen to the podcast - speaker issue. One of these days, I'll get that fixed...)
If INeedCoffee wasn't offended by it, I'm leaning towards thinking that it was all in jest. I listen to the show occasionally, and they're even pretty brutal with each other. A person who calls or e-mails the show should probably anticipate that they might get cracked on a little.