Toledo Talk

George Ballas GMC

OK, so I'm not a dealership person. I have many years of wrenching on my own cars under my belt and haven't been to a dealer other than to buy a car in years. However, I bought an old 97 s-10 and the windshield wipers didn't work. Normally I would just fix em, but I found a recall notice in the dashboard for the wiper motor. On a whim I called and checked and the notice was still active and not fixed. Although the notice was from 2005 and for a different person, they not only made me an appointment, but pre-ordered the part and had me in and out in 45 minutes no charge and the wipers work great now. Just a nice note about a local company that is doing a good job out there.

created by ciscoexpert99 on Jul 16, 2010 at 05:53:42 pm     Business     Comments: 8

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I live in Maumee but I have taken my car down to Thayer in BG. They have worked on pricing when it comes to service and explained everything. I think when you find a dealer that you feel good about, you stick with them.

posted by Molsonator on Jul 16, 2010 at 06:04:54 pm     #  

Agreed. Can't say enough good about Jim White Honda in Maumee.

They treat me like royalty.

posted by Foodie on Jul 16, 2010 at 06:12:17 pm     #  

Jim White Toyota is great, too, always has been.

posted by nana on Jul 16, 2010 at 07:00:19 pm     #  

Before purchasing an extra 4 button remote key at iKeyless.com for my 2011 GMC Terrain vehicle, I called the Service Dept. at this particular dealership to see how much they would charge to cut the key. They quoted $30 plus tax. After buying the key, I scheduled an appointment at the service department. I waited an hour in their waiting room before the service manager came out to apologize, saying their key cutting machine broke down and I would have to come back. 3 weeks later, they called me, saying their machine was fixed and I could come back. When I did, they cut the key WRONG (it would unlock the door, but not turn the engine). They claimed that iKeyless sent me the wrong key for my vehicle and refused granting me a refund. They happily said that I could order another key through them and would only have to pay $130! I said no thanks, and called iKeyless' customer service dept. Their manager sent me a pre-paid overnight label free so that I could mail the key back to them. They in turn cut the key for me (cost was $49 including tax, but they have a 100% money back guarantee), and mailed it back 2 days later. I now have a working key thanks to iKeyless, but am doubtful that Ballas will ever refund me as they refuse to return my voice mail messages. Will not do business with Ballas ever again!

posted by MrsPhoenix on Feb 25, 2015 at 03:44:42 pm     #  

I bought a blank key for my 2006 Honda Accord online and took it to A1 Locksmith on Sylvania and Bellvue. They cut and programmed it with no hassle. I don't remember what it cost, but it was a fraction of what the dealer wanted.

posted by JoeyGee on Feb 25, 2015 at 06:17:03 pm     #  

MrsPhoenix posted at 02:44:42 PM on Feb 25, 2015:

Before purchasing an extra 4 button remote key at iKeyless.com for my 2011 GMC Terrain vehicle, I called the Service Dept. at this particular dealership to see how much they would charge to cut the key. They quoted $30 plus tax. After buying the key, I scheduled an appointment at the service department. I waited an hour in their waiting room before the service manager came out to apologize, saying their key cutting machine broke down and I would have to come back. 3 weeks later, they called me, saying their machine was fixed and I could come back. When I did, they cut the key WRONG (it would unlock the door, but not turn the engine). They claimed that iKeyless sent me the wrong key for my vehicle and refused granting me a refund. They happily said that I could order another key through them and would only have to pay $130! I said no thanks, and called iKeyless' customer service dept. Their manager sent me a pre-paid overnight label free so that I could mail the key back to them. They in turn cut the key for me (cost was $49 including tax, but they have a 100% money back guarantee), and mailed it back 2 days later. I now have a working key thanks to iKeyless, but am doubtful that Ballas will ever refund me as they refuse to return my voice mail messages. Will not do business with Ballas ever again!

Something doesn't make sense. Was it the right or wrong key that ikeyless sent?

I will do business with Ballas, but I won't bring them aftermarket parts and then slam them on the internet when it doesn't work out over $30.

I've not had any negative issues with Ballas ever. But then again, I have a pretty good understanding of how service departments work, so I do everything I can to make the process smooth for them. They have always returned that favor.
Everyone is not qualified to supply their own parts, nor evaluate the technical actions of the service team. Sounds like they were friendly. Everyone is qualified to evaluate that.

I know that you are angry and frustrated by your experience, but it's kind of a shame that a solid local business run by a local person, employing local people, and contributing to the local economy, gets this kind of treatment over $30, when it is not clear whether you even took them the right key.

http://www.bbb.org/toledo/business-reviews/auto-dealers-new-cars/ballas-buick-gmc-in-toledo-oh-718

http://www.bbb.org/louisville/business-reviews/auto-electric-equipment/ikeyless-llc-in-louisville-ky-159128693/

I am sure that the folks at Ballas are far too professional to ever suggest or admit this, but I doubt they are weeping over lost third-party key cutting business and the obvious hassles involved.

posted by justread on Feb 26, 2015 at 07:41:12 am     #  

justread: iKeyless sent the correct key. Ballas did not cut the key correctly. As I stated earlier (which apparently you did not read), I called their Service Dept. and specifically asked how much would they charge me for cutting the key if I purchased it from iKeyless.

Whether it's $30 or $300, it costs them NOTHING to return a customer's phone call.

posted by MrsPhoenix on Feb 26, 2015 at 07:58:47 am     #  

I read it maybe 5 or 6 times before I posted. It couldn't have been the writing, it must have been my poor reading. Sorry.

Sounds like ikeyless blamed Ballas and Ballas blamed ikeyless. Unless you retained custody and control of the key, you really have no idea who is correct.

They should have returned your call.

posted by justread on Feb 26, 2015 at 08:21:10 am     #