Better Business Bureau useless

I have never used the Better Business Bureau, but when someone botched my car repair, I called after a co-worker recommended them. What a useless bunch of people over there. I had photos of the damage, etc., but the woman who answered the phone wanted to debate me over the damage and whether it was really that bad, and, after all, she said, this company is a member of the BBB, and she knows personally how good they are. Wow. What a waste of time. I wrote a letter to the director, Dick Epstein, but heard nothing back from him. I called the BBB again and the woman who answered said he never received my letter. I sent the letter again, waited a couple of weeks. Called again. The woman said he never got my second letter, either. When I asked to talk to him, she refused. When I asked to talk to another customer service rep, she was quite angry, put down the phone, then came back to the phone saying she was someone else, even though it was the same woman. This was ridiculous! I was polite throughout the whole conversation, so she had no reason to be mad at me. If Epstein is in the business of defending paying members against the public, then he should step down. He's been in that position way too long. This place is a joke.