Article source for : Best Buy appliance install nightmares
Since this forum is such a great sounding board for sharing positive as well as negative I thought I'd pass on my experience with Best Buy and their less than stellar installation services...
About 4 months ago our dishwasher crapped out and having a Best Buy credit card that we used in the past we went there because they have no interest for 18 months. Bad move. First time the guy comes out and says we need to have a plumber install a shutoff valve - which we did the next day, no big deal. We then went through 4 consecutive missed scheduled installation dates before after hours on the phone with Best Buy/installation company and 3 wasted vacation days it was finally installed. To compensate they knocked $50 off of the final price and waived all installation fees.
Fast forward to last week. My mother-in-law was generous enough to purchase a new washer and dryer as a wedding gift and found the best deal at Best Buy. Funny enough the sales person was the same guy that helped us straighten it out on the dishwasher 4 months ago. He made sure that all of the necessary information was present and correct - unfortunately the installation date came and went again with no call. When I called, the installation company blamed it on Best Buy (same as last time) and said that they had a phone number for me that was disconnected. Conveniently this number had been deleted from their records when they didn't get through (so they couldn't even tell me what number they had called) and didn't bother to contact Best Buy when they didn't get us.
Best Buy uses an installation company out of Detroit called Optima to service the Toledo area. Best Buy itself has actually been somewhat helpful through these experiences but the installation company is awful. Rude customer service, constant blaming on Best Buy, and almost entirely unwilling to make the situation better.
Cliff notes: Best Buy uses horrible installation company from Detroit. Don't have anything installed from them. Buy appliances from a local store with local installation. Lesson learned the hard way.