Article source for : Rite-Aid Rhetoric (Or Rip-Off)
First of all, disregard my user name. I'm not angry about this issue, just feel it deserves to be put out there as an FYI.......
Rite-Aid does NOT automatically charge the cash price of a medication when it is less that your co-payment.
So if you fill a $4.00 Generic Rx and your co-pay is 5.00, you will pay the $5.00.
Rite-Aid also does not publish a list of their 4.00 generics. As a matter of fact, if you watch their advertising, they make very little, if any claims, about the cost of prescriptions.
If you ask, and ONLY if you ask, they will match a competitors price, such as Wal-Mart, Meijer or Kroger's $4.00 generics. Then, when you go to pick the Rx up, there's a very good chance they will have "accidently" charged the higher price. Then, in order to correct it, they have to "re-run" the Rx and will take at least 10-15 minutes to get the credit completed.
Also, for those with no insurance, I called for a cash price today on a popular medication. Rite-Aid's price was $38.56 and Costco was $6.99.
My suggestion, to any cost-conscious consumers, especially the elderly, is to check around. There's a very good chance you are paying much more than you need to at Rite-Aid. I personally find their pricing structures unethical but I fully recognize it's their right to price items as they see fit.
Below is a copy of my email to them and their reponse to me.
----- Original Message -----
From: Inquiry Account
To: My Name
Sent: Tuesday, June 24, 2008 5:19 PM
Subject: RE: Customer Service Contact Form
I apologize for the inconvenience. Whenever Rite Aid price matches a
medication it must be requested each and every time. Also, they must also
verify the price at the establishment before proceeding. If it isn't
requested and verified, our price will be applied. I apologize for the
inconvenience this causes you.
My question is quite simple and to the point. WHY do you make it so
difficult for your customers to receive $4.00 generic prescriptions? You
customers must "ask" for it or "ask" you to match a competitors price. You
supply No list of $4.00 generic drugs, the pharmacy staff must look it up
each time. Often, they either do not look it up or the look it up
incorrectly, resulting in more time getting the matter resolved. This
results in some customers paying a higher price that others, which is
clearly unfair and in my opinion, the elderly are at an extreme
My wife and I are growing increasingly frustrated at the hoops we must jump
through in order to be charged $4.00 for your selected Generic drugs. It is
extremely time consuming and not the least bit user friendly or easy. The
majority of your competitors make it very simple to pay the $4.00 generic
cost. They have a posted and/or available list, the program is well and
clearly advertised and when the prescrition is refilled and picked up, the
$4.00 is automatically charged. Very simple and very fair.
I suspect one reason your policy on this matter is rather vague and
non-advertised is to maximize profits. It's certainly your right to operate
any way you chose to see fit, but I would ask for an explanation.
While your store(s) are closest in proximity to us, there are a plethora of
other choices that we could choose to simplify our medication needs.
Thank You in Advance,